Remote Concierge Ops Lead for Luxury Experiences

Capital One; Carson City (NV); Remote; USD 57,000 - 65,000; Full time

Job summary

Velocity Black, a Capital One company, is seeking a Concierge Gen Ops Specialist, Principal Coordinator for a remote role. The position focuses on delivering high-value dining, travel and luxury experiences with a 24/7 service mindset.

The role requires strong luxury hospitality experience, adaptability, and exceptional communication to serve high net worth clients and coordinate with restaurants, vendors and internal teams.

Qualifications

• High School Diploma, GED, or Equivalent Certification.
• At least 1 year of Luxury Hospitality experience.
• Bachelor's Degree preferred.
• 2+ years of Luxury hospitality experience.

Responsibilities

• Communicating with clients, restaurants, vendors, and team members to deliver great service across dining, experiences, travel and luxury goods.
• Sourcing content ideas to submit to Content Team on a weekly basis
• Completing end-to-end member requests

Skills

Adaptability

Multitasking

Yes mindset

Communication skills

Luxury hospitality knowledge

High net worth client experience

Proactive problem solving

Education

High School Diploma / GED / Equivalent Certification

Bachelor's Degree

Job description

Velocity Black, a Capital One company, is seeking a Concierge Gen Ops Specialist, Principal Coordinator for a remote role. The position focuses on delivering high-value dining, travel and luxury experiences with a 24/7 service mindset.

The role requires strong luxury hospitality experience, adaptability, and exceptional communication to serve high net worth clients and coordinate with restaurants, vendors and internal teams.