Remote Concierge Customer Experience Specialist

Percepta; Asheville (NC); Remote; USD 35,000 - 40,000; Full time

Benefits offered by this job

Health/Dental/Vision/Life Insurance

401(k)

Paid Holidays

Tuition Reimbursement

Employee Assistance Program

Employee Rewards Program

Job summary

Percepta is hiring a Concierge Customer Service Representative to work from home in Asheville, NC. In this role, you will deliver exceptional customer experiences by addressing inquiries and fostering strong customer relationships.

The ideal candidate has a high school diploma, four years of relevant experience, and is tech-savvy. The role offers a starting pay of $17.50 per hour, comprehensive benefits, and a supportive team culture.

Qualifications

• Must live within a commutable distance of Asheville, NC.
• Four (4) years of experience in customer service, sales, or public relations.
• Solid computer skills and internet-savvy.

Responsibilities

• Own the customer experience from start to finish.
• Resolve customer inquiries with prompt action.
• Provide feedback on service improvements.

Skills

Customer service skills

Technical proficiency

Problem-solving

Education

High School Diploma

Associate or Bachelor’s degree

Tools

CRM software

Customer contact systems

Job description

Percepta is hiring a Concierge Customer Service Representative to work from home in Asheville, NC. In this role, you will deliver exceptional customer experiences by addressing inquiries and fostering strong customer relationships.

The ideal candidate has a high school diploma, four years of relevant experience, and is tech-savvy. The role offers a starting pay of $17.50 per hour, comprehensive benefits, and a supportive team culture.