Remote Claims Dispatch & Workflow Coordinator

Sedgwick; Georgia; Remote; USD 40,000 - 65,000; Full time

Job summary

Sedgwick is seeking a Remote Operations Dispatch Coordinator to accurately route and assign claims, tasks, and related requests within the claims management system. The role provides operational support to temporary housing colleagues, ensuring timely workflow distribution and accuracy.

The ideal candidate will have a high school diploma or GED and at least two years of clerical or claims experience, with strong communication, organizational and data-entry skills.

Qualifications

• High school diploma or GED required.
• Two years of clerical, administrative, dispatch or property claims experience.
• Bilingual Spanish a plus.

Responsibilities

• Set up and assign new claims and tasks in the claims management system.
• Enter and review claims data for accuracy and completeness.
• Make outbound calls to carriers, adjusters, or internal partners to obtain information, approvals or clarification.
• Coordinate with hotel and housing coordinators during setup and assignment of claims.
• Monitor open items and follow up to ensure timely progression of claim activity.
• Escalate urgent issues or discrepancies to leadership as needed.

Skills

Bilingual Spanish asset

Strong communication

Microsoft Office

Data entry accuracy

Organizational skills

Team collaboration

Problem solving

Education

High school diploma or GED

Tools

Claims management software

Job description

Sedgwick is seeking a Remote Operations Dispatch Coordinator to accurately route and assign claims, tasks, and related requests within the claims management system. The role provides operational support to temporary housing colleagues, ensuring timely workflow distribution and accuracy.

The ideal candidate will have a high school diploma or GED and at least two years of clerical or claims experience, with strong communication, organizational and data-entry skills.