Remote Complex Commercial Auto Claims Specialist

Reserv Claims Analysis, LLC; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

PTO

Family leave

Vision & dental

Remote-first

Job summary

Reserv Claims Analysis, LLC is seeking a highly organized Transportation Physical Damage Adjuster for complex commercial auto claims. The role focuses on guiding customers through the claims process with empathy and expertise.

You will triage and manage claims from intake to settlement, coordinating repairs, subrogation opportunities, and ensuring adherence to state laws. Remote-friendly environment with strong support for professional development.

Qualifications

• Strong analytical skills for evaluating complex auto PD claims.
• Excellent customer service capabilities with clear communication.
• Ability to reason through policy provisions and regulatory guidelines.

Responsibilities

• Provide prompt, courteous, and high-quality customer service to policyholders and claimants by responding to inquiries, initiating investigations and resolving claims.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves, and adjust as appropriate throughout the claim.
• Coordinate repair of damaged vehicles and assist with rental reimbursement.
• Recognize subrogation and salvage opportunities and total loss scenarios.
• Ensure compliance with state regulations, policy provisions, and SOPs.
• Communicate with involved parties and negotiate settlements within approved authority.
• Provide input for development of claims guidelines and process improvements.
• Oversee outside investigative services and coordinate with client counsel.

Skills

Analytical skills

Customer service

Strong communication

Education

Bachelor's degree

Job description

Reserv Claims Analysis, LLC is seeking a highly organized Transportation Physical Damage Adjuster for complex commercial auto claims. The role focuses on guiding customers through the claims process with empathy and expertise.

You will triage and manage claims from intake to settlement, coordinating repairs, subrogation opportunities, and ensuring adherence to state laws. Remote-friendly environment with strong support for professional development.