Remote-First Commercial Auto Damage Adjuster

Reserv Claims Analysis, LLC; Atlanta (GA); Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Family leave

Remote-first environment

Equipment provided

Job summary

Reserv Claims Analysis, LLC is seeking a Commercial Auto Physical Damage Claims Adjuster to join a tech-driven claims organization focused on delivering exceptional customer service and efficient resolution of auto claims.

You will handle inquiries, triage inventory, coordinate repairs, and pursue subrogation opportunities while adhering to state policies and procedures. A responsive licensing path and ongoing professional development are supported in a remote-first environment.

Qualifications

• Bachelor's degree required; lack of one should not stop you from applying if you possess all the other qualifications.
• 3-5 years of experience on commercial transportation claims, dealing with Third-Party PD/Total Loss.
• Active adjuster license required: resident state license if available, otherwise a DHS license.
• Willing to obtain all licenses within 60 days, including state testing.
• Knowledge of state regulations, policy provisions, and standard operating procedures.
• Commercial experience necessary.
• Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures.
• Curious and motivated by problem solving and questioning the status quo.
• Desire to engage in learning opportunities and continuous professional development.

Responsibilities

• Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims.
• Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action.
• Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim.
• Coordinate the repair of damaged vehicles and assist with rental reimbursement.
• Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss.
• Ensure compliance with specific state regulations, policy provisions, and standard operating procedures.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority.
• Provide input for continuous development of claims guidelines, best practices, and process improvements.
• Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim.
• Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications.

Skills

Claims analysis

Customer service

Communication

Regulatory knowledge

Analytical thinking

Education

Bachelor's degree

Job description

Reserv Claims Analysis, LLC is seeking a Commercial Auto Physical Damage Claims Adjuster to join a tech-driven claims organization focused on delivering exceptional customer service and efficient resolution of auto claims.

You will handle inquiries, triage inventory, coordinate repairs, and pursue subrogation opportunities while adhering to state policies and procedures. A responsive licensing path and ongoing professional development are supported in a remote-first environment.