Remote Complex Catastrophe Claims Manager

Mercury Insurance; United States; On-site; USD 119,000 - 231,000; Full time

Benefits offered by this job

Competitive compensation

Remote work from anywhere in the US

PTO and holidays

Bonus programs

Medical & dental insurance

401(k) match

Career development

Job summary

Mercury Insurance’s Complex Catastrophe Claims Manager leads response to high‑level claims after severe events, guiding policyholders and communities with expertise, coordination, and care. You will lead a geographically dispersed team responsible for high‑severity property claims and surge operations, setting direction for complex handling and ensuring timely, clear communication.

You will partner with senior leaders across Claims, Operations, Legal, Underwriting, Finance, Technology, and

Qualifications

• Leads complex catastrophe response
• Coordinates cross‑functional teams
• Strong problem solving under pressure

Responsibilities

• Lead a geographically dispersed Complex Catastrophe Response Team for high‑severity property claims and surge operations
• Set direction for complex claim handling and guide high‑severity decisions
• Coordinate resources across Claims, Operations, Legal, Underwriting, Finance, Technology and external partners
• Use dashboards and analytics to improve readiness and decision‑making during events

Job description

Mercury Insurance’s Complex Catastrophe Claims Manager leads response to high‑level claims after severe events, guiding policyholders and communities with expertise, coordination, and care. You will lead a geographically dispersed team responsible for high‑severity property claims and surge operations, setting direction for complex handling and ensuring timely, clear communication.

You will partner with senior leaders across Claims, Operations, Legal, Underwriting, Finance, Technology, and