Remote Complex Care Coordinator - AR

Arkansas Provider Coalition; Little Rock (AR); Remote; USD 68,100,000 - 75,676,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 paid holidays

Paid Time Off (PTO)

401(k) with company match

Employee Assistance Program

Job summary

Arkansas Provider Coalition is seeking an Enhanced Care Coordinator to develop and monitor complex, person-centered service plans across Arkansas. You will work remote/field-based, coordinating with members, families, and care teams to ensure timely access to needed services and adherence to PCSP.

The role requires at least 2 years of college coursework in social sciences or health-related fields, plus 2+ years in care coordination; LCSW/LMSW preferred.

Qualifications

• Education : Minimum 2 years of college-level coursework in social work, psychology, sociology, another social science, or a health-related field. Bachelor’s degree in social work, psychology, sociology, or a health-related field preferred.
• Experience : Minimum of 2 years of experience in care coordination and at least 1 year of beginner-level experience with Excel, Outlook, and Word. 3–5 years in managed care/Arkansas PASSE preferred. Licensure such as LCSW/LMSW is a plus.
• Skills : Strong communication skills, both oral and written; mediation and meeting facilitation skills.

Responsibilities

• Work directly with members and their support circles to meet health and service needs.
• Regularly communicate with members, families, providers, and stakeholders through various methods.
• Assist with cases not yet assigned to ensure seamless care transitions.
• Provide necessary information and elevate risks to implement PCSP effectively.
• Conduct weekly calls with care teams and stakeholders to coordinate care.
• Engage in discussions and meetings about assigned members.
• Create materials to improve care efficiency and reduce risks.
• Schedule and manage appointments and travel across Arkansas.
• Maintain compliance with regulations and ensure data confidentiality.
• Maintain a home office with reliable internet and secure company assets.

Skills

Communication

Mediation

Meeting facilitation

Education

2 years college coursework in social sciences/health

Bachelor’s degree preferred

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Arkansas Provider Coalition is seeking an Enhanced Care Coordinator to develop and monitor complex, person-centered service plans across Arkansas. You will work remote/field-based, coordinating with members, families, and care teams to ensure timely access to needed services and adherence to PCSP.

The role requires at least 2 years of college coursework in social sciences or health-related fields, plus 2+ years in care coordination; LCSW/LMSW preferred.