Care Coordinator I

Arkansas Provider Coalition LLC; Arkansas; On-site; USD 27,276 - 33,613; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

PTO

401(k) with company match

Job summary

A healthcare organization is seeking a Care Coordinator I to develop and monitor support plans for members with behavioral health and developmental needs in Arkansas. Responsibilities include ensuring care access, maintaining contact with members, and documenting their information. A minimum of 2 years of college-level coursework in a relevant field is required, alongside 1 year of experience in care coordination. The position offers competitive hourly pay and comprehensive benefits.

Qualifications

• Minimum of 1 year of experience in care coordination.
• Beginner-level experience with Microsoft Office tools.
• Preferably Licensed Practical Nurse (LPN).

Responsibilities

• Develop and manage annual Person Centered Support Plans (PCSPs).
• Ensure members’ health and service needs are met.
• Document member information in the EMR within 24 hours.

Skills

Proficient in computer fundamentals

Effective communicator

Maintaining electronic filing systems

Education

Completion of 2 years of college-level coursework

Bachelor’s degree in social work, psychology, sociology, or health-related field

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Overview

Join to apply for the Care Coordinator I role at Arkansas Provider Coalition LLC.

Location: Only open to applicants in Arkansas

Department: Care Coordination

Reports To: Care Coordination Supervisor

Employment Status: Full-time

FLSA Status: Non-exempt

Position Summary

Develop, implement, and monitor Person Centered Support Plans (PCSPs) for members with behavioral health needs, developmental/intellectual disabilities, substance use disorders, and other special populations. Collaborate with members, their families/guardians, providers, and care teams to ensure appropriate care and address healthcare access barriers.

Key Responsibilities

• Develop and manage annual PCSPs, including areas like Behavioral Health, Community Resources, Crisis Safety, IDD/Waiver, Financial Information, Mental Health, Physical Health, and Substance Abuse.
• Ensure members’ health, safety, and service needs are met through direct interaction with members and their support networks.
• Maintain regular contact with members and their care teams, including monthly calls and quarterly in-person visits.
• Provide information and assistance via phone, email, and in-person.
• Document activities and member information in the EMR within 24 hours.
• Comply with APC policies and regulatory standards.
• Promote continuous learning and performance improvement.
• Maintain compliance with Conflict-Free Case Management rules and all relevant regulations.
• Operate company-issued technology and maintain a secure home office environment.
• Travel as needed for meetings, member visits, and training.

Qualifications

• Education: Minimum completion of 2 years of college-level coursework in social work, psychology, sociology, another social science, or a health-related field. Bachelor’s degree in these fields is preferred.
• Experience: Minimum of 1 year of experience in care coordination and at least 1 year of beginner-level experience with Microsoft Excel, Outlook, and Word. Ideally, 3–5 years of experience in care coordination within managed care and/or the Arkansas PASSE. Preferred: Licensed Practical Nurse (LPN).
• Skills: Proficient in computer fundamentals and business software. Skilled in maintaining electronic filing systems, using standard office equipment, and operating an automobile. Effective communicator with diverse groups and maintaining confidentiality.
• Benefits include Medical, Dental, and Vision Insurance; Flexible Spending Accounts; Company-paid life and AD&D insurance; Voluntary life and AD&D insurance; Short-term and long-term disability; Accident, critical illness, and cancer insurance; Student loan repayment benefit; 12 paid holidays (one floating); PTO; 401(k) with company match; Comprehensive Employee Assistance Program.

Hiring Details

Hiring Hourly Range: $19.80 – $24.40 hourly. The final offer will be determined based on the candidate's level of education, relevant experience, and overall fit for the role.

Equal Opportunity Employer

Arkansas Provider Coalition is an equal opportunity employer. APC does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service or any other characteristic protected by law. For further information, please review the Know Your Rights notice from the Department of Labor.