Remote Complaint Intake Specialist

HRS Talent Solutions; Kissimmee (FL); Remote; USD 34,000 - 49,000; Full time

Job summary

HRS Talent Solutions seeks a remote Customer Service Complaint Intake Representative to acknowledge, record, and route customer complaints. The role emphasizes accurate data capture, adherence to escalation guidelines, and preserving case context while avoiding premature resolutions.

The position may be part-time or full-time, offering a $30 per hour rate. Training is provided on privacy, escalation, and complaint categorization, with emphasis on respectful, careful communication.

Qualifications

• Experience in customer service or office administration is helpful but not required.
• Will be trained on complaint categories, privacy rules, and escalation procedures.
• Ability to write calmly, read closely, and avoid offering remedies beyond authority.

Responsibilities

• Read assigned complaint emails and online forms.
• Locate the right customer record or request missing details.
• Capture issue, date, and follow-up accurately.
• Send an approved receipt acknowledgement.
• Flag urgent or sensitive concerns per process.
• Route the case to the designated reviewer with context.
• Record new messages and maintain a clear next owner.

Skills

Customer service

Office administration

Attention to detail

Written communication

Job description

HRS Talent Solutions seeks a remote Customer Service Complaint Intake Representative to acknowledge, record, and route customer complaints. The role emphasizes accurate data capture, adherence to escalation guidelines, and preserving case context while avoiding premature resolutions.

The position may be part-time or full-time, offering a $30 per hour rate. Training is provided on privacy, escalation, and complaint categorization, with emphasis on respectful, careful communication.