Remote Compassionate Member Support Specialist

Christian Care Ministry; Melbourne (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Christian Care Ministry in Florida is hiring a Customer Service Advocate to be a first point of contact for program members and providers, addressing questions about membership guidelines, provisions, and monthly payments. You will document calls, troubleshoot issues, and maintain professional communication across multiple channels while demonstrating empathy and integrity in a remote-friendly environment.

The role emphasizes accuracy, urgency, and the ability to mentor others while upholding

Qualifications

• High school diploma or GED and two years of customer service experience in healthcare/insurance/financial services required.
• Two years high-volume contact center experience preferred.
• Experience in healthcare, insurance or medical billing preferred.

Responsibilities

• Present accurate, complete, and sensitive information to the caller with tact and grace.
• Document call notes accurately and in the appropriate systems.
• Troubleshoot and resolve issues with members and/or providers.
• Work with a high sense of urgency with all medical service providers and/or program members.
• Show compassion, empathy and understanding to customers and/or providers in need.
• Meet monthly service objectives as outlined by management.
• Embrace any additional training, development, or special assignments with optimism.
• Adhere to company rules and policies.
• Seek to grow in the body of Christ; mentor others.
• Offer prayer to all members and providers at every appropriate opportunity.
• Contribute to the exercise and expression of Christian beliefs.
• All other duties as assigned.

Skills

Oral & written communication

Typing 30 wpm

Multitasking

Critical thinking

Problem solving

Digital literacy

Two monitors

Microsoft Suite

Remote environment familiarity

Customer service experience

Education

High school diploma or GED

Two years customer service experience in healthcare/insurance

Tools

Zoom

Microsoft Office

Email/CRM database

Database systems

Job description

Christian Care Ministry in Florida is hiring a Customer Service Advocate to be a first point of contact for program members and providers, addressing questions about membership guidelines, provisions, and monthly payments. You will document calls, troubleshoot issues, and maintain professional communication across multiple channels while demonstrating empathy and integrity in a remote-friendly environment.

The role emphasizes accuracy, urgency, and the ability to mentor others while upholding