Remote Compassionate Insurance Support Specialist

Remote Jobs; Mississippi; Remote; USD 16,000 - 23,000; Full time

Benefits offered by this job

Remote work

Paid training

Full-time 40 hrs/wk

Benefits after 60 days

Job summary

Five Star Solutions is seeking compassionate, patient Customer Service Representatives to join our team. This remote role supports diverse policyholders, including sensitive insurance matters, with an emphasis on empathy, calm listening, and clear communication.

Responsibilities include assisting with life and cancer policies, handling sensitive claims, documenting interactions, and maintaining confidentiality.

Qualifications

• Patient and compassionate demeanor required.
• Calm and professional during emotional conversations.
• Reliable with a consistent schedule.
• Experience in customer service is a plus.

Responsibilities

• Provide compassionate, professional customer service to policyholders.
• Assist customers with questions regarding life, cancer, and other insurance policies.
• Help initiate and navigate sensitive claims when needed.
• Listen carefully and demonstrate empathy during emotional conversations.
• Communicate clearly and at a comfortable pace for customers.
• Provide accurate information while maintaining a calm and reassuring demeanor.
• Document customer interactions accurately and follow established procedures.
• Protect customer information and maintain confidentiality.
• Deliver a positive customer experience on every call.

Skills

Patience

Empathy

Active listening

Clear communication

Dependability

Job description

Five Star Solutions is seeking compassionate, patient Customer Service Representatives to join our team. This remote role supports diverse policyholders, including sensitive insurance matters, with an emphasis on empathy, calm listening, and clear communication.

Responsibilities include assisting with life and cancer policies, handling sensitive claims, documenting interactions, and maintaining confidentiality.