Remote Compassionate Advisor for Vulnerable Customers

monzoreferrals; United States; Remote; USD 35,000 - 40,000; Full time

Benefits offered by this job

Annual learning budget

Birthday leave

Remote work option

Job summary

monzoreferrals is seeking a compassionate remote role to support customers facing difficult personal or financial circumstances. You will listen attentively, identify accessibility needs, and connect clients with practical account adjustments and sources of support, including help with distress or crisis situations.

This full-time position runs 37.5 hours weekly, with shifts from early morning to evening. Training lasts eight weeks, Monday to Friday, 9:00–17:30.

Qualifications

• Experience supporting vulnerable people or related service work.
• Ability to handle a high volume of sensitive calls with empathy.
• Strong boundaries and resilience while helping customers.
• Collaborative approach to advise teammates.

Responsibilities

• Take escalated cases from colleagues via phone and in-app conversations.
• Help customers make account changes to support recovery or address needs.
• Explore financial accessibility requirements and adapt experiences.
• Identify relevant help to support basic needs.
• Respond to disclosures of suicidal thoughts with care and determine next steps.
• Coach colleagues on language, tone, and actions when supporting vulnerable customers.

Skills

Empathy

Vulnerable customer support

High-volume calls

Team collaboration

Job description

monzoreferrals is seeking a compassionate remote role to support customers facing difficult personal or financial circumstances. You will listen attentively, identify accessibility needs, and connect clients with practical account adjustments and sources of support, including help with distress or crisis situations.

This full-time position runs 37.5 hours weekly, with shifts from early morning to evening. Training lasts eight weeks, Monday to Friday, 9:00–17:30.