Compassionate Financial Wellbeing Advisor

Monzo; United States; Remote; USD 35,000 - 41,000; Full time

Benefits offered by this job

Learning budget

Birthday time off

Job summary

Monzo is seeking a role focused on supporting customers with sensitive financial needs. You will take escalations from advisors via phone and in-app chat, helping individuals facing addictions, financial issues, and accessibility challenges.

Leverage empathy and resilience to manage difficult calls while safeguarding customer wellbeing. This position accompanies a salary range with performance incentives and a learning budget.

Qualifications

• Experience with vulnerable people and sensitive conversations.
• Ability to prioritise difficult calls and maintain composure.

Responsibilities

• Take escalations from advisors via phone and in-app chat.
• Support people with addictions, financial issues, and accessibility needs.

Skills

Vulnerable-customer experience

Empathy & resilience

Job description

Monzo is seeking a role focused on supporting customers with sensitive financial needs. You will take escalations from advisors via phone and in-app chat, helping individuals facing addictions, financial issues, and accessibility challenges.

Leverage empathy and resilience to manage difficult calls while safeguarding customer wellbeing. This position accompanies a salary range with performance incentives and a learning budget.