New Vulnerable Customer Advisor (Fully Remote)

Monzo; United States; Remote; USD 35,000 - 41,000; Full time

Benefits offered by this job

Learning budget

Birthday time off

Job summary

Monzo is seeking a role focused on supporting customers with sensitive financial needs. You will take escalations from advisors via phone and in-app chat, helping individuals facing addictions, financial issues, and accessibility challenges.

Leverage empathy and resilience to manage difficult calls while safeguarding customer wellbeing. This position accompanies a salary range with performance incentives and a learning budget.

Qualifications

• Experience with vulnerable people and sensitive conversations.
• Ability to prioritise difficult calls and maintain composure.

Responsibilities

• Take escalations from advisors via phone and in-app chat.
• Support people with addictions, financial issues, and accessibility needs.

Skills

Vulnerable-customer experience

Empathy & resilience

Job description

• Work at the intersection of financial wellbeing and accessibility.

What you'll do:

• Take escalations from advisors via phone and in-app chat.
• Support people with addictions, financial issues, and accessibility needs.

Who we're looking for:

• Experience with vulnerable people and sensitive conversations.
• Empathy, resilience, and ability to prioritise difficult calls.

What we offer:

• Salary £26,230-£30,620 plus performance incentives.
• £1,000 learning budget and birthday time off.

Monzo

Monzo is a digital bank on a mission to make money work for everyone, offering accounts, savings, investing, and pensions. With an award-winning customer service and an inclusive culture, Monzo has grown significantly over the last 10 years.