Remote Community Support Associate Elevate User Experience

JustFund.; United States; Remote; USD 40,000 - 50,000; Full time

Job summary

JustFund is seeking a Community Support Associate to join our growing team. The role will be the primary point of contact for user engagement, fielding queries and solving problems to keep users supported and satisfied.

This position is remote within the United States, with teammates across the country, and reports to the Managing Director. The annual salary budget ranges from $40,000 to $50,000, commensurate with experience.

Responsibilities

• Serve as the primary point of contact for user engagement.
• Field and problem-solve queries from users.
• Lead iterative process improvements to elevate services.
• Communicate with users in a clear and thoughtful manner.

Job description

JustFund is seeking a Community Support Associate to join our growing team. The role will be the primary point of contact for user engagement, fielding queries and solving problems to keep users supported and satisfied.

This position is remote within the United States, with teammates across the country, and reports to the Managing Director. The annual salary budget ranges from $40,000 to $50,000, commensurate with experience.