Client Operations Associate

JustFund; United States; Remote; USD 42,000 - 52,000; Full time

Job summary

JustFund, a nonprofit grantmaking solution, is seeking a Client Operations Associate. The role focuses on being the primary contact for user engagement, maintaining relationships, and supporting partners using our services.

This remote position is based in the United States and requires someone who is incredibly detail oriented, highly organized, responsive, and tech-savvy, with a demonstrated commitment to equity and justice work.

Qualifications

• Experience or interest in justice and racial equity work.
• Highly organized and detail oriented.
• Ability to juggle multiple projects and communicate clearly.
• Responsive and tech-savvy in a remote environment.

Responsibilities

• Serve as the primary contact point for user engagement.
• Maintain user relationships and support partners.
• Field and problem-solve queries; drive process improvements.
• Deliver a positive and engaging user experience.

Skills

User management

Detail oriented

Organized

Tech-savvy

Job description

JustFund is a nonprofit grantmaking solution providing philanthropy with a new kind of giving experience: one that is values-aligned, rooted in equity, and built on trust. JustFund is the only nonprofit grantmaking solution designed by funders and organizers of color. We leverage a custom-built technology to ensure values-aligned funders can easily center equity in their grantmaking.

We fund transparently and move critical resources to chronically underfunded groups. We are looking for a candidate who is excited about working with funders to move money to the movement. You will need to be values-aligned, highly organized, bring exceptional user management skills, and be committed to centering equity and service in every engagement

To learn more about JustFund, please visit us at: https://www.justfund.us.

ABOUT THE POSITION

In service of our mission to reset philanthropy, JustFund provides comprehensive grants management services and solutions to values-aligned funders. The Client Operations Associate will play a vital role on the JustFund team by serving as the primary contact point for user engagement, maintaining user relationships, and supporting JustFund partners utilizing our services. The Associate will field and problem solve queries, focus on iterative process improvement to elevate services, deliver a positive and engaging user experience, and effectively and thoughtfully communicate with users. The ideal candidate will be incredibly detail oriented, organized, responsive, and tech-savvy. They should be able to juggle multiple projects simultaneously, and have experience or interest in justice and racial equity work.

The Client Operations Associate will report to the Director of Customer Experience. The Client Operations Associate role is remote and will be based within the United States and will regularly interface with US-based team members across multiple time zones.

Kevin Perez published this page in Job Board 3 years ago