Remote Community Strategy Enablement Leader

Transformcap; United States; On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Flexible time off

Paid parental leave

401(k) + employer match

WFH equipment

Job summary

Unite Us is hiring a Community Strategy Enablement Manager to coordinate cross-functional efforts that connect customers with their community partners. The role focuses on standardizing processes, escalation tracking in Salesforce, and data‑driven adoption across Customer Success and Sales.

You’ll partner with RevOps, Analytics, and Marketing to monitor engagement, drive retention, and demonstrate program effectiveness for community outcomes.

Qualifications

• 3+ years of experience in customer success, community engagement, implementation, account management, public health, human services, social services, or a related customer-facing role.

Responsibilities

• Serve as a consultative partner to Customer Success Managers, supporting escalation reviews and building network engagement plans for new and priority customers.
• Collaborate with Sales and Implementation teams to align on customer onboarding and embed community processes early.
• Drive retention across assigned customer accounts.
• Actively partner with community-based organizations to strengthen relationships and address shared goals.
• Collaborate closely with Marketing and Revenue Operations teams to align strategies and ensure community-focused objectives are met.
• Foster meaningful connections that enhance customer and community outcomes.
• Maintain SOPs, playbooks, and triage processes for consistent handling of community escalations.
• Facilitate weekly escalation review meetings and track follow-up actions across teams.
• Track, and report escalation campaign metrics in Salesforce.
• Monitor adoption, network health, and partner engagement data, for key customers and geographies, as needed
• Manage customer surveys following escalations to measure satisfaction and demonstrate effectiveness of resolution efforts.
• Be innovative & think outside the box when it comes to developing new models that drive user adoption
• Work with Marketing on Community-facing materials
• Support Community-focused Marketing events.

Skills

Customer success

Community engagement

Project management

Data analysis

Stakeholder management

Tools

Salesforce

Job description

Unite Us is hiring a Community Strategy Enablement Manager to coordinate cross-functional efforts that connect customers with their community partners. The role focuses on standardizing processes, escalation tracking in Salesforce, and data‑driven adoption across Customer Success and Sales.

You’ll partner with RevOps, Analytics, and Marketing to monitor engagement, drive retention, and demonstrate program effectiveness for community outcomes.