Remote US Community & Brand Growth Champion

Oner Active; Kansas; Hybrid; USD 65,000 - 90,000; Full time

Job summary

Oner Active is seeking a US Community Senior Specialist to grow and nurture our US community and support the retail launch and ongoing success of our experience. You will bridge online conversations with store operations, shaping brand sentiment and loyalty across social channels.

Working with the UK Community Management Lead, you’ll shape US community strategy, provide customer insights, and help evolve our approach as we scale. Strong communication and product acumen are essential.

Qualifications

• Experience in Community Management, Customer Experience or Social Media.
• Excellent written communication; adapt tone while staying on-brand.
• Strong understanding of social media platforms and digital trends.
• Highly organized; prioritise multiple conversations in a fast-paced environment.
• Confident handling sensitive customer situations and escalating appropriately.
• Strong relationship-building; collaborate across departments.
• Passion for delivering exceptional customer experiences.

Responsibilities

• Manage and grow the US community across social channels.
• Deliver authentic, personalised conversations to build loyalty and advocacy.
• Be first point of contact for public enquiries; escalate to CX when needed.
• Support US retail by handling store-related enquiries during hours.
• Monitor sentiment, trends and escalate risks and opportunities.
• Share insights on feedback, sentiment and trends with leadership.
• Collaborate with Retail, CX, Partnerships and Marketing for a consistent experience.
• Attend product trainings to educate customers on fit, fabrics and collections.
• Support local community activations and store campaigns in US markets.
• Encourage engaging conversations and celebrate customers.

Skills

Community Management

Customer Experience

Social Media

Written Communication

Brand Consistency

Cross-Functional Collaboration

Time Management

Job description

Oner Active is seeking a US Community Senior Specialist to grow and nurture our US community and support the retail launch and ongoing success of our experience. You will bridge online conversations with store operations, shaping brand sentiment and loyalty across social channels.

Working with the UK Community Management Lead, you’ll shape US community strategy, provide customer insights, and help evolve our approach as we scale. Strong communication and product acumen are essential.