Global Community Engagement Manager

Imprivata; Waltham (MA); Hybrid; USD 136,000 - 146,000; Full time

Job summary

Imprivata seeks a Community Development Manager to lead strategy, growth, and engagement of its global customer community from Waltham, MA. The role owns the community platform and collaborates across Customer Success, Support, Product, Marketing, Sales, and Events to deliver exceptional customer experiences.

The ideal candidate will design onboarding, advocacy, and engagement programs, track KPIs, and drive measurable business value while evolving the Salesforce Experience Cloud community into

Qualifications

• Bachelor's degree or higher in a related field with 5+ years of relevant experience or 7+ years equivalent experience.
• Proven experience building and managing customer or technical communities with Salesforce Experience Cloud or similar platforms.
• Experience developing community strategies and measurable engagement outcomes.
• Strong project management and stakeholder management skills with cross-functional collaboration.
• Data-driven mindset with experience turning engagement metrics into action.
• Knowledge of community engagement best practices and event planning for virtual and in-person experiences.
• Community management certification (CMX, Community-Led Growth, FeverBee, or similar) preferred.

Responsibilities

• Develop and execute the strategy for Imprivata's customer community to drive engagement, advocacy, retention, and value.
• Evolve the Salesforce Experience Cloud community into a premier destination for learning, collaboration, support, and networking.
• Define, track, and report KPIs, dashboards, and analytics to measure growth and impact.
• Design onboarding, recognition, advocacy, and engagement programs to boost participation.
• Build relationships with customers, champions, advocates, and leaders to foster a global community.
• Collaborate with cross-functional teams to manage content, resources, campaigns, forums, and user groups.
• Plan and execute virtual and in-person engagement programs (webinars, meetups, user groups, Imprivata Connect).
• Establish governance and processes to ensure scalable, high-quality community experiences.
• Align community initiatives with business objectives and customer needs across Product, Success, Sales, Marketing, Support, and Engineering.
• Gather customer feedback to support Voice of the Customer and product improvements.
• Stay current on trends, leveraging AI and digital tools to enhance experiences.
• Other duties as assigned.

Skills

Community building

Program development

Stakeholder management

Data analysis

Communication

Project management

Cross-functional collaboration

Education

Bachelor's degree in Business/Marketing/Comms/IT

Tools

Salesforce Experience Cloud

Job description

Imprivata seeks a Community Development Manager to lead strategy, growth, and engagement of its global customer community from Waltham, MA. The role owns the community platform and collaborates across Customer Success, Support, Product, Marketing, Sales, and Events to deliver exceptional customer experiences.

The ideal candidate will design onboarding, advocacy, and engagement programs, track KPIs, and drive measurable business value while evolving the Salesforce Experience Cloud community into