Community Strategy Enablement Lead

Conexess Group; Columbia Township (MO); On-site; USD 90,000 - 130,000; Full time

Job summary

The Community Strategy Enablement Manager at Conexess Group will lead scalable community engagement initiatives across Customer Success, Sales, and cross-functional teams, delivering operational structure, analytics, and enablement resources to ensure consistent implementation.

Sitting at the intersection of operations, analytics, and strategic enablement, the role focuses on scalable workflows, escalation management, and turning performance data into actionable insights to drive adoption and

Qualifications

• 3+ years in Customer Success, Community Engagement, Implementation, Account Management, Operations, or related fields.
• Experience with government, nonprofits, healthcare, or other complex stakeholder environments.
• Strong ability to build relationships across multiple groups and drive collaborative initiatives.
• Experience managing projects involving multiple teams and changing priorities.
• Excellent written and verbal communication; able to translate data into clear recommendations.

Responsibilities

• Support the execution and scalability of community engagement strategies across cross-functional teams.
• Develop and maintain SOPs, playbooks, workflows, and escalation processes.
• Track engagement and adoption metrics using CRM and reporting tools; provide insights to leadership.
• Collaborate with Marketing, Revenue Operations, Customer Success, and other internal teams to align initiatives with goals.
• Plan and support events, campaigns, and external-facing resources to improve awareness and adoption.

Skills

Customer Success

Community Engagement

Operations

Project Management

Cross-Functional Collaboration

Data Analysis

Tools

Salesforce

Job description

The Community Strategy Enablement Manager at Conexess Group will lead scalable community engagement initiatives across Customer Success, Sales, and cross-functional teams, delivering operational structure, analytics, and enablement resources to ensure consistent implementation.

Sitting at the intersection of operations, analytics, and strategic enablement, the role focuses on scalable workflows, escalation management, and turning performance data into actionable insights to drive adoption and