Remote Community Manager — Grow & Moderate CoECI Platform

Craig-Technologies; United States; Remote; USD 65,000 - 100,000; Full time

Job summary

Craig Technologies is seeking a CoECI Community Management Specialist to lead day-to-day moderation and growth of NASA Johnson Space Center's online community. You will manage forums, plan content, and coordinate with IT to resolve platform issues, while tracking engagement metrics and reporting to leadership.

The role emphasizes independent work, strong communication, and collaboration with internal teams to surface feedback and drive participation.

Qualifications

• BA/BS degree or equivalent experience in communications, marketing, or related field.
• 5 years of relevant community management experience with increasing responsibility.
• Experience moderating and administering an online forum or membership community.
• Experience developing member growth or outreach strategies.

Responsibilities

• Manage day-to-day operations of online community and forums.
• Moderate discussions and enforce community guidelines.
• Develop strategies to grow membership and participation.
• Plan and publish content to drive engagement.
• Track engagement metrics and report trends to leadership.
• Troubleshoot platform issues with IT/dev teams.

Skills

Community management

Platform administration

Engagement strategies

Content planning

Analytics & metrics

Written communication

Independence at work

Education

BA/BS in Communications or Marketing

Tools

Microsoft Office

Google Workspace

Forum/Community platforms

Job description

Craig Technologies is seeking a CoECI Community Management Specialist to lead day-to-day moderation and growth of NASA Johnson Space Center's online community. You will manage forums, plan content, and coordinate with IT to resolve platform issues, while tracking engagement metrics and reporting to leadership.

The role emphasizes independent work, strong communication, and collaboration with internal teams to surface feedback and drive participation.