Remote Community Engagement Lead

Executive Staff Recruiters / ESR Healthcare; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Executive Staff Recruiters / ESR Healthcare seeks a Community Manager to oversee online communities, provide customer support, and moderate discussions in a remote Latin America context. The role emphasizes proactive engagement and clear, empathetic communication.

You will work with internal teams to relay feedback, manage multiple conversations, and maintain a welcoming online environment in a fast-paced remote setting.

Qualifications

• Experience in customer support and online community moderation.
• Exceptional verbal and written communication skills; a genuine care for clear and empathetic messaging.
• Strong conflict management and de-escalation abilities.
• Self-starter attitude with high energy and a proactive approach to problem-solving.
• Excellent time management skills in a remote work setting.
• Keen attention to detail and ability to multitask under pressure.
• Adaptable, with a willingness to go the extra mile to support community needs.

Responsibilities

• Monitor and moderate online communities to ensure a safe, respectful, and inclusive atmosphere.
• Address customer complaints and questions promptly with empathy and professionalism.
• De-escalate conflicts and diffuse tense situations to maintain group harmony.
• Develop proactive engagement strategies to foster a vibrant and active community.
• Collaborate with internal teams to relay feedback and insights from the community.
• Manage time efficiently to handle multiple conversations and tasks in a remote environment.
• Create clear, friendly, and effective written and verbal communications across channels.

Skills

Customer support

Community moderation

Verbal communication

Written communication

Conflict management

De-escalation

Time management

Multitasking

Self-starter

Remote work

Tools

CRM tools

Job description

Executive Staff Recruiters / ESR Healthcare seeks a Community Manager to oversee online communities, provide customer support, and moderate discussions in a remote Latin America context. The role emphasizes proactive engagement and clear, empathetic communication.

You will work with internal teams to relay feedback, manage multiple conversations, and maintain a welcoming online environment in a fast-paced remote setting.