Remote Community Experience Lead

24-MAG; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Fully remote

Competitive hourly compensation

Job summary

24-MAG LLC seeks an experienced Community Manager for a fully remote role in the United States. You will handle customer support across channels, manage tickets end-to-end, and de-escalate conflicts while fostering a positive online community.

Ideal candidates are organized, independent, and able to collaborate with internal teams remotely. The role emphasizes engagement, documentation, and adaptable problem-solving in a distributed environment.

Qualifications

• Experience in customer support and community management.
• Strong conflict de-escalation and crisis-management skills.
• Proven ability to manage tickets and document interactions.

Responsibilities

• Respond promptly to customer questions and complaints across channels.
• Manage, prioritize, and resolve support tickets from intake to resolution.
• Monitor community activity and encourage a positive environment.
• Collaborate with internal teams and maintain clear records of interactions.
• Escalate issues when additional support is needed.

Skills

Customer support

Conflict de-escalation

Ticket management

Remote collaboration

Community engagement

Job description

24-MAG LLC seeks an experienced Community Manager for a fully remote role in the United States. You will handle customer support across channels, manage tickets end-to-end, and de-escalate conflicts while fostering a positive online community.

Ideal candidates are organized, independent, and able to collaborate with internal teams remotely. The role emphasizes engagement, documentation, and adaptable problem-solving in a distributed environment.