Remote Engagement Moderator for Online Communities

ModSquad; Texas; Remote; USD 40,000 - 54,000; Full time

Job summary

ModSquad is seeking Engagement Moderators to join our remote network. You will monitor social media feeds, respond to public inquiries, and escalate issues to client security teams when needed.

You should be comfortable working within established guidelines and navigating fast-moving online environments. The role requires excellent written and verbal communication, experience in social media moderation or community management, and the ability to follow detailed processes.

Qualifications

• Experience in social media moderation, translation, and live engagement.
• Strong judgment to escalate appropriately.
• Excellent attention to detail and ability to follow guidelines.
• Confident engaging with diverse global communities.

Responsibilities

• Monitor social media feeds and respond to public inquiries using established guidelines.
• Identify and escalate potential security or safety concerns.
• Maintain a professional, thoughtful approach when engaging with community members.
• Stay informed about topics and trends to manage interactions effectively.

Skills

Communication

Social media moderation

Multiplatform experience

Trust & Safety

Attention to detail

Tools

Sprout Social

Conversocial

Sprinklr

Job description

ModSquad is seeking Engagement Moderators to join our remote network. You will monitor social media feeds, respond to public inquiries, and escalate issues to client security teams when needed.

You should be comfortable working within established guidelines and navigating fast-moving online environments. The role requires excellent written and verbal communication, experience in social media moderation or community management, and the ability to follow detailed processes.