Remote Community Growth & Engagement Specialist

Craig Technologies; Houston (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Craig Technologies is seeking a CoECI Community Management Specialist for a fully remote position supporting NASA Johnson Space Center in Houston, TX. You will lead day‑to‑day moderation, engagement, and growth of our online communities, ensuring a positive member experience and data‑driven improvements.

You will plan content, track metrics, troubleshoot platform issues, and coordinate with IT and communications teams to elevate community health and participation.

Qualifications

• BA/BS degree in Communications, Marketing, or equivalent discipline or experience.
• 5 years of relevant community management experience with increasing responsibility.
• Experience moderating and administering an online forum or community.
• Experience developing member growth or outreach strategies.
• Familiarity with forum administration, user permissions, and basic troubleshooting.
• Experience tracking and reporting on engagement metrics.

Responsibilities

• Manage day‑to‑day operations of online community/platforms, including member engagement and platform administration.
• Moderate discussions and enforce guidelines to maintain a respectful environment.
• Develop strategies to grow membership and increase participation.
• Plan and publish content, announcements, prompts, and newsletters to drive engagement.
• Track engagement metrics, analyze trends, and report to leadership.
• Troubleshoot platform issues and coordinate with IT/dev teams on fixes.
• Identify improvements and best practices for community management and tools.
• Liaise between the community and internal teams, surface feedback, escalate issues.
• Support onboarding and training of new members for smooth entry.
• Coordinate with communications/public affairs on messaging and outreach.
• Attend/present at conferences or events related to community management.

Skills

Community management

Platform administration

Engagement metrics

Written & verbal communication

Independent work

Education

BA/BS in Communications or Marketing

Tools

Microsoft Office

Google Workspace

Forum platforms

Job description

Craig Technologies is seeking a CoECI Community Management Specialist for a fully remote position supporting NASA Johnson Space Center in Houston, TX. You will lead day‑to‑day moderation, engagement, and growth of our online communities, ensuring a positive member experience and data‑driven improvements.

You will plan content, track metrics, troubleshoot platform issues, and coordinate with IT and communications teams to elevate community health and participation.