Remote | Community Manager — $15–$20/hour

24-MAG; United States; Remote; USD 21,000 - 28,000; Full time

Benefits offered by this job

Fully remote

Competitive hourly compensation

Job summary

24-MAG LLC seeks an experienced Community Manager for a fully remote role in the United States. You will handle customer support across channels, manage tickets end-to-end, and de-escalate conflicts while fostering a positive online community.

Ideal candidates are organized, independent, and able to collaborate with internal teams remotely. The role emphasizes engagement, documentation, and adaptable problem-solving in a distributed environment.

Qualifications

• Experience in customer support and community management.
• Strong conflict de-escalation and crisis-management skills.
• Proven ability to manage tickets and document interactions.

Responsibilities

• Respond promptly to customer questions and complaints across channels.
• Manage, prioritize, and resolve support tickets from intake to resolution.
• Monitor community activity and encourage a positive environment.
• Collaborate with internal teams and maintain clear records of interactions.
• Escalate issues when additional support is needed.

Skills

Customer support

Conflict de-escalation

Ticket management

Remote collaboration

Community engagement

Job description

We are sharing a full-time opportunity for an experienced Community Manager with strong expertise in customer support, conflict de-escalation, ticket management, remote collaboration, and community engagement to support a dynamic customer-facing environment.

Selected professionals will manage customer inquiries and support tickets, resolve conflicts, monitor community activity, and help maintain a positive and responsive user experience. The role is well suited to professionals who are organised, adaptable, solution-oriented, and comfortable working independently in a fully remote setting.

Key Responsibilities

Customer Support & Inquiry Management

• Respond promptly to customer questions and complaints across multiple channels
• Provide clear, accurate, and helpful support throughout each interaction
• Handle routine and complex inquiries with professionalism
• Maintain a customer-focused approach during high-volume periods
• Ensure follow-up actions are completed in a timely manner

Ticket Management & Resolution

• Manage customer-support tickets independently from intake through resolution
• Prioritise cases according to urgency and impact
• Maintain accurate ticket histories and interaction records
• Use support tools and ticket-management systems efficiently
• Escalate issues appropriately when additional support is required

Conflict De-escalation & Issue Handling

• De-escalate difficult or emotionally charged customer interactions
• Apply calm, solution-focused communication during disputes
• Identify the underlying issue and work toward practical resolutions
• Manage sensitive situations while maintaining professionalism
• Help turn challenging interactions into constructive customer experiences

Community Monitoring & Engagement

• Monitor community activity for emerging issues and engagement opportunities
• Identify recurring concerns, trends, or support needs
• Encourage a positive, inclusive, and respectful community environment
• Apply appropriate moderation and community-management practices
• Support initiatives that improve participation and overall community experience

Internal Collaboration & Documentation

• Collaborate with internal teams to resolve customer and community issues
• Share recurring feedback and user concerns with relevant stakeholders
• Maintain clear documentation of community interactions and support outcomes
• Contribute observations that may improve customer-support processes
• Support continuous improvement across remote community operations

Ideal Profile

• Demonstrated experience in customer support, community management, or a closely related role
• Strong conflict de-escalation and crisis-management skills
• Experience handling customer complaints and difficult interactions
• Proficiency with ticket-management systems and customer-support tools
• Strong organisational and time-management skills
• Ability to prioritise multiple issues effectively
• Comfortable working independently in a fully remote environment
• Excellent written and verbal communication skills
• Energetic, resourceful, and solution-oriented approach
• Strong commitment to delivering positive customer experiences
• Experience maintaining accurate support and interaction documentation
• Prior experience working with distributed or remote teams is advantageous
• Familiarity with online community platforms and moderation practices is beneficial
• Experience using data or community insights to improve engagement is valuable

Engagement Details

• Full-time engagement
• Fully remote
• Compensation: $15--$20/hour
• Work will involve customer support, community management, ticket resolution, conflict de-escalation, and community monitoring
• Responsibilities may span multiple customer-support channels and community platforms
• Strong written communication and independent problem-solving are central to this role
• Collaboration with internal teams will be required to address customer needs and recurring issues
• Accurate documentation of tickets, interactions, and resolutions is expected
• Community-management priorities and support volumes may evolve depending on business needs
• Prior experience in remote or distributed work environments is particularly useful
• Work must be completed without using confidential or proprietary information belonging to any employer, client, institution, organisation, or other third party

About the Platform

This opportunity is available through 24-MAG LLC. We connect experienced professionals with remote consulting opportunities across technical, evaluation, and project-based workstreams.

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