Remote Community Programs Manager | Growth & Engagement

Horizontal Talent; San Francisco (CA); Hybrid; USD 157,000 - 220,000; Full time

Job summary

Horizontal Talent is seeking a contract Community Operations specialist to shape programs, gather product insights, and support vibrant online spaces in San Francisco or remote within US time zones.

You will manage day-to-day operations, run feedback activities with external participants, moderate spaces like Discord and Reddit, and partner cross-functionally to turn feedback into action while building scalable workflows and documentation.

Qualifications

• Experience in community program management or operations.
• Background supporting a developer or enterprise community.
• Ability to create and maintain intake processes, member tracking, and documentation.
• Experience running feedback, beta, or user testing programs with external participants.
• Experience moderating online communities on platforms like Discord, Reddit, Slack, or forums.
• Strong written communication to summarize qualitative input clearly.
• Hands-on familiarity with moderation tools and surveys.

Responsibilities

• Manage day-to-day operations for community programs, including applications, onboarding, communications, engagement, and recognition.
• Build and improve workflows, tools, automation, and documentation that help community programs scale effectively.
• Develop strong relationships with community members and serve as a connector between members and internal teams.
• Run structured product feedback activities such as surveys, discussion threads, live sessions, and small group testing.
• Recruit and match participants for feedback opportunities based on defined criteria.
• Synthesize qualitative feedback into clear summaries and share actionable insights with product and research teams.
• Support community spaces such as Discord and Reddit through moderation, engagement, and observation of key conversations and sentiment.
• Identify opportunities to improve program operations, participation, and outcomes.

Skills

Community program management

Developer community support

Operational systems

User testing programs

Moderation tools

Written communication

Data tracking

Ambiguity tolerance

Tools

Spreadsheets

Form tools

Lightweight DBs

Job description

Horizontal Talent is seeking a contract Community Operations specialist to shape programs, gather product insights, and support vibrant online spaces in San Francisco or remote within US time zones.

You will manage day-to-day operations, run feedback activities with external participants, moderate spaces like Discord and Reddit, and partner cross-functionally to turn feedback into action while building scalable workflows and documentation.