Remote Commercial Support Specialist I

Kinsley Power Systems; West Des Moines, Northern (IA, KY); Hybrid; USD 42,981,000 - 57,308,000; Full time

Benefits offered by this job

Health, Vision, Dental

401K with match

Paid time off

On-the-job training

Education reimbursement

Employee discounts

Job summary

Mediacom Communications is seeking a Commercial Support Specialist I to join our business services team. You will handle inbound calls and emails from Mediacom's business clients, resolve billing questions, troubleshoot connectivity issues, and support our Hosted Wi-Fi and Static IP services.

You will work in a dynamic, customer-focused environment with opportunities for on-the-job training and a potential monthly bonus based on performance; shifts may include evenings, weekends, and holidays.

Qualifications

• High School Diploma or GED required.
• Inbound call center/Helpdesk experience required.
• Proficiency in Windows operating systems required.
• Familiar with networking terms such as Static IP, MAC Address, VPN, and Wi‑Fi.

Responsibilities

• Answer inbound commercial customer service calls pertaining to Mediacom’s business clients.
• Provide prompt resolution of billing questions or service interruptions through appropriate troubleshooting.
• Enter trouble tickets or contact Field Support personnel as needed.
• Maintain working knowledge of all commercial products, services, and promotions to communicate best options.
• Foster excellent customer relations through professional, one-call resolution.
• Make informed recommendations on service solutions to support the customer’s business needs.
• Monthly bonus potential based on call performance and customer satisfaction scores.
• Additional earning potential from on-the-job training courses and non-sales commissions.
• Shifts vary; may include evenings, weekends, and holidays; overtime may be necessary.

Skills

Inbound call center experience

Customer service

Windows OS

Typing 30+ WPM

Networking terminology

Education

High School Diploma or GED

Job description

Mediacom Communications is seeking a Commercial Support Specialist I to join our business services team. You will handle inbound calls and emails from Mediacom's business clients, resolve billing questions, troubleshoot connectivity issues, and support our Hosted Wi-Fi and Static IP services.

You will work in a dynamic, customer-focused environment with opportunities for on-the-job training and a potential monthly bonus based on performance; shifts may include evenings, weekends, and holidays.