Entry-Level Internet Tech Support Specialist (Hybrid)

Mediacom Communications; Gulf Breeze (FL); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Sign-On Bonus

Hybrid schedule

Health, vision, dental insurance

Paid time off

401K match

Education enrichment

Job summary

Mediacom Communications is hiring an Internet Technical Support Representative I to handle inbound calls for internet and phone issues, assist customers with software configurations, and guide them to the best solutions. The initial training period is on-site, followed by a hybrid schedule (25% in-office, 75% remote).

Responsibilities include delivering high-quality customer service, upselling where appropriate, and staying updated with product features.

Qualifications

• High school diploma or GED required; associate degree preferred.
• 1–2 years of experience in customer service; inbound call center preferred.
• Technical support experience preferred, with the ability to translate information into customer-friendly solutions.
• Minimum typing speed of 30+ WPM.
• Flexibility to work evenings, weekends, holidays, and overtime as needed.

Responsibilities

• Provide exceptional customer service and drive sales by guiding customers toward the right solutions.
• Introduce services and confidently recommend upgrades to enhance value.
• Adapt to a fast-paced, evolving work environment and multitask across systems.
• Meet attendance and schedule adherence requirements.
• Meet or exceed sales goals and quality metrics.
• Educate customers on product features, benefits, and promotions.

Skills

Customer service

Communication

Problem solving

Typing 30+ WPM

Flexibility

Education

High school diploma or GED

Associate degree preferred

Tools

Microsoft Windows

Email applications

Job description

Mediacom Communications is hiring an Internet Technical Support Representative I to handle inbound calls for internet and phone issues, assist customers with software configurations, and guide them to the best solutions. The initial training period is on-site, followed by a hybrid schedule (25% in-office, 75% remote).

Responsibilities include delivering high-quality customer service, upselling where appropriate, and staying updated with product features.