Internet Technical Support Representative I

Kinsley Power Systems; Northern (KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Mediacom Communications is seeking an Internet Technical Support Representative I to handle incoming calls in a call center, guiding customers through cable, internet, home and mobile service issues with first-call resolution.

The role begins with on-site training for the first six months, followed by a fully hybrid schedule (25% on-site, 75% work from home) to support ongoing customer care and problem-solving.

Job description

Position:Internet Technical Support Representative I

Since 1995, Mediacom Communications has become a coast-to-coast presence, operating in 22 states and employing a team of over 4,000 people, with a missionto bridge the digital divide between America’s major cities and smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview:

Take incoming calls in a call center environment, assisting internet and phone customers with technical service issues, including software configuration. Provide the best customer experience from the beginning to the end of each call. Build customer loyalty by using active listening and the provided troubleshooting call flows to resolve technical issues with cable, internet, home, and mobile phone services on the first call.The first six months will be on-site in the office as Mediacom provides the training for your new role.

Position Schedule- Fully Hybrid at 6 months:

• Month 1-3: Training (onsite)
• Month 4-5: Live calls, ongoing training as needed (onsite)
• Month 6: Full hybrid schedule rotation (25% onsite, 75% work from home)

Company Benefits:

Along with that rewarding feeling