Remote Commercial Ops Analyst - Data & Process Optimization

Mheducation; Northern (KY); Hybrid; USD 50,000 - 80,000; Full time

Job summary

McGraw Hill is seeking an Analyst, Commercial Operations to optimize third‑party distribution through data management, audits, and cross‑functional collaboration. You will ensure accurate data transmission, validate adoption and billing reports, and support strategic channel initiatives.

This remote role supports Sales and external distributors, focusing on data integrity, process improvement, and SFDC data maintenance.

Qualifications

• Bachelor's degree in related field or at least 3 years of relevant professional experience.
• Strong analytical and problem-solving skills with exceptional attention to detail.
• Advanced proficiency in Microsoft Excel (including formulas, pivot tables) and broader Microsoft Office Suite.
• Experience working with SQL and data visualization tools such as Power BI or Tableau.
• Ability to manage, reconcile, and validate large datasets across multiple systems.
• Strong communication skills with the ability to collaborate effectively across internal teams and external partners.
• Proven ability to track errors, identify root causes, and implement solutions.
• Process improvement mindset with demonstrated experience identifying inefficiencies and driving operational enhancements.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Working knowledge of CRM/ERP systems (Salesforce preferred).
• Basic understanding of data governance, metadata management, and system integrations.

Responsibilities

• Cross-Functional Channel Operations: Support Sales and external distribution partners; provide operational insight for disputes; validate adoption reports and billing activities.
• Audit and analyze 3rd party adoption reports to identify trends, discrepancies, and opportunities.
• Data Integrity & Reconciliation: Audit and maintain metadata accuracy for channel partners across systems; track and resolve data errors.
• Process Improvement & Automation Initiatives: Drive transformation across channel operations and optimize Billing Controls; maintain SFDC data.
• Operational Project Support & Subject Matter Expertise: Collaborate with distributors and stakeholders to ensure onboarding and distribution workflows.
• Documentation: Develop and maintain process maps for key workflows; build dashboards for billing controls and operational visibility.

Skills

Analytical skills

Problem-solving

Attention to detail

Excel proficiency

Communication skills

Data governance understanding

Education

Bachelor's degree

Tools

SQL

Power BI

Tableau

Salesforce

Alteryx

Job description

McGraw Hill is seeking an Analyst, Commercial Operations to optimize third‑party distribution through data management, audits, and cross‑functional collaboration. You will ensure accurate data transmission, validate adoption and billing reports, and support strategic channel initiatives.

This remote role supports Sales and external distributors, focusing on data integrity, process improvement, and SFDC data maintenance.