Remote Commercial Mortgage Servicing Leader

Symetra Financial Corporation; Bellevue (WA); Híbrido; USD 97.000 - 161.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible full-time or hybrid telecomm

401(k) plan with company match up to 6

Paid time away and holidays

Company matching for charitable giving

Descripción de la vacante

Symetra Financial Corporation seeks a Commercial Mortgage Loan Servicing Manager to lead the Symetra Investment Real Estate loan servicing operations. You will drive operational excellence, manage risk/compliance, mentor a team, and partner across the organization to optimize processes and technology for a seamless servicing experience.

You will oversee loan accounting, payment processing, reporting, and vendor oversight while actively reducing risk and improving efficiency through tech-enabled

Formación

• 5+ years of progressively responsible commercial real estate mortgage loan servicing, loan operations, or related experience.
• 2+ years of people leadership experience, including coaching and developing employees.
• Knowledge of commercial loan servicing operations, loan accounting, and operational risk management.
• Experience managing vendors and partnering across business functions.
• Strong communication, problem-solving, and relationship-building skills.
• Demonstrated ability to improve processes and drive operational results.

Responsabilidades

• Lead and develop a high-performing loan servicing team through coaching, performance management, workforce planning, and talent development.
• Oversee day-to-day servicing operations, including loan accounting, payment processing, reporting, compliance monitoring, operational controls, and vendor oversight.
• Provide technical supervision to the loan servicing operations team in areas like customer service, loan accounting, payment processing, financial reporting, servicing system management, and related activities.
• Identify opportunities to improve processes, reduce risk, and enhance efficiency through technology and workflow improvements.
• Ensure timely and accurate servicing of the commercial mortgage portfolio while maintaining strong service standards.
• Partner with business and technology teams to implement scalable solutions supporting operational excellence and portfolio growth.
• Support audits, regulatory requirements, and risk management activities.

Conocimientos

Leadership

Coaching

People development

Communication

Problem solving

Relationship building

Travel readiness

Educación

College degree or equivalent

High School Diploma

Herramientas

Servicing systems

Descripción del empleo

Symetra Financial Corporation seeks a Commercial Mortgage Loan Servicing Manager to lead the Symetra Investment Real Estate loan servicing operations. You will drive operational excellence, manage risk/compliance, mentor a team, and partner across the organization to optimize processes and technology for a seamless servicing experience.

You will oversee loan accounting, payment processing, reporting, and vendor oversight while actively reducing risk and improving efficiency through tech-enabled