Remote Commercial Insurance Account Manager (P&C)

Insurance Office Of America, Inc.; Isla Vista (CA); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays & vacation

Job summary

Insurance Office of America, Inc. (IOA) seeks an Account Manager for Commercial Lines to oversee an assigned book of business, ensure retention, and support new business.

You will coordinate day-to-day admin and customer service activities, resolving complex issues with accuracy and timeliness. The role requires active P&C license and ability to work Pacific Time hours, with remote/hybrid considerations for California residents.

Qualifications

• 3+ years account management experience or 5+ years in insurance industry.
• Knowledge of insurance brokerage and client needs.
• Active licensing; CIC or equivalent preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent customer service, communication, multitasking and organization.
• MS Office proficiency (Outlook, Word, Excel).
• High School Diploma or equivalent.

Responsibilities

• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages and present proposals.
• Monitor reports and collect outstanding balances on delinquent accounts.
• Maintain agency management systems and carrier/vendor platforms.
• Ensure timely completion by monitoring activity and suspense.

Skills

Account management experience

Insurance industry experience

Licensing and CIC designation (pref)

MS Office proficiency

Education

High School Diploma or equivalent

Tools

MS Office (Outlook, Word, Excel)

Job description

Insurance Office of America, Inc. (IOA) seeks an Account Manager for Commercial Lines to oversee an assigned book of business, ensure retention, and support new business.

You will coordinate day-to-day admin and customer service activities, resolving complex issues with accuracy and timeliness. The role requires active P&C license and ability to work Pacific Time hours, with remote/hybrid considerations for California residents.