Remote Commercial Insurance Account Manager

Insurance Office Of America, Inc.; Queen Creek (AZ); Hybrid; USD 75,000 - 90,000; Full time

Benefits offered by this job

Bonus potential

Health insurance

401K plan

Career growth

Work-life balance

Community service

Team environment

Job summary

Insurance Office of America in the United States is seeking an Account Manager - Commercial Lines to manage an assigned book of business, support new business, and coordinate day-to-day administrative and customer service activities with a focus on accurate policy administration and timely service.

Ideal candidates have 3+ years in account management, active P&C license (CIC preferred), strong analytical and communication skills, and proficiency with MS Office.

Qualifications

• 3+ years in account management or 5+ years in insurance
• Thorough knowledge of insurance brokerage and client needs
• Active licensing; CIC designation preferred
• Strong analytical, problem-solving, and decision-making skills
• Excellent customer service, communication, multitasking, and organizational skills
• Proficiency in MS Office (Outlook, Word, Excel)

Responsibilities

• Technical competence: Maintain technical competence and industry expertise.
• Team Leadership: Direct daily activities of the account management team.
• Customer Service: Handle requests, policy administration, billing, claims, and coverage analysis.
• Policy Management: Manage policy expirations and renewals.
• Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances.
• System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues.

Skills

Account management

Customer service

Analytical thinking

MS Office

Education

High School Diploma

CIC designation preferred

Tools

CRM systems

Job description

Insurance Office of America in the United States is seeking an Account Manager - Commercial Lines to manage an assigned book of business, support new business, and coordinate day-to-day administrative and customer service activities with a focus on accurate policy administration and timely service.

Ideal candidates have 3+ years in account management, active P&C license (CIC preferred), strong analytical and communication skills, and proficiency with MS Office.