Remote Insurance Account Manager - Commercial Lines

Insurance Office Of America, Inc.; Santee (CA); Remote; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

401K with employer match

Paid holidays and vacation

Sick time

Career progression opportunities

Work-life balance

Community service commitment

Job summary

Insurance Office Of America, Inc. is seeking an Account Manager for Commercial Lines. The role supports an assigned book, retaining accounts and pursuing new business, while coordinating day-to-day admin and service tasks to ensure accuracy and timely responses.

Ideal candidates have 3+ years in account management or 5+ years in insurance, with an active P&C license. CIC or equivalent is preferred. The position offers competitive pay and benefits, and remote work within specified states.

Qualifications

• 3+ years of account management experience, or 5+ years in the insurance industry.
• Active P&C license is required.
• CIC or equivalent designation preferred.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional customer service, communication, multitasking, and organizational skills.
• Proficiency in MS Office (Outlook, Word, Excel).

Responsibilities

• Manage an assigned book of business, ensuring account retention and supporting new business.
• Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.
• Maintain technical competence and industry expertise.
• Direct daily activities of the account management team.
• Handle customer service requests, policy administration, billing, claims, and coverage analysis.
• Manage policy expirations and renewals.
• Conduct client research, prepare submissions, negotiate coverages, and present proposals.
• Monitor delinquent accounts and collect outstanding balances.
• Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.
• Monitor and maintain activity/suspense to ensure timely completion.
• Maintain frequent, transparent communication with the account team regarding workload status and issues.
• Deliver excellent service and proactively anticipate needs.

Skills

Account management

Insurance brokerage knowledge

P&C license

CIC designation preferred

Customer service

Education

High School Diploma

Tools

MS Office

Job description

Insurance Office Of America, Inc. is seeking an Account Manager for Commercial Lines. The role supports an assigned book, retaining accounts and pursuing new business, while coordinating day-to-day admin and service tasks to ensure accuracy and timely responses.

Ideal candidates have 3+ years in account management or 5+ years in insurance, with an active P&C license. CIC or equivalent is preferred. The position offers competitive pay and benefits, and remote work within specified states.