Remote Commercial Casualty Complex Claims Supervisor

CSAA; Minnesota; Remote; USD 111,000 - 123,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims for a remote role across the United States. The position oversees complex auto and commercial injury claims, including litigation file handling, coverage decisions, and settlement authority across multiple states.

You will manage investigations, supervise adjusters, and lead operational excellence while ensuring compliance with DOI regulations and company policies.

Qualifications

• 5+ years of experience in progressively responsible professional and/or supervisory position within a claims environment.
• 7+ years of complex claims experience.
• Demonstrated technical expertise in handling casualty claims of varying complexity relevant to the adjuster roles supervised.
• High School (HS)/GED or 3-year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster licensed for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.
• Bachelor's degree (BA/BS) in a related field.
• Two or more years of litigation experience, preferably involving Special Investigations Unit (SIU) claims.
• Professional designation or certification such as Associate in Claims (AIC), Chartered Property Casualty Underwriter (CPCU), or ICAR.

Responsibilities

• Oversees claim investigations and resolution, making coverage determinations on matters ranging from simple to complex.
• Ensures compliance with Commercial Auto claims procedures, company policies, and Department of Insurance (DOI) regulations across multiple states.
• Oversees the timely investigation and resolution of DOI, company, and customer complaints.
• Directs performance of internal and external counsel, ensuring effective management of defense costs and billing.
• Manages client communications and collaboration on litigation matters with the client to align on resolution strategies.
• Translates enterprise strategy for team members and fosters a collaborative culture.

Job description

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Casualty Supervisor, Complex Claims for a remote role across the United States. The position oversees complex auto and commercial injury claims, including litigation file handling, coverage decisions, and settlement authority across multiple states.

You will manage investigations, supervise adjusters, and lead operational excellence while ensuring compliance with DOI regulations and company policies.