Remote Commercial Auto Risk Solutions Lead

Hanover Insurance Group, Inc.; Worcester (MA); Remote; USD 140,000 - 200,000; Full time

Job summary

Hanover Insurance Group, Inc. is seeking a Commercial Auto Technical Manager in Worcester, MA with a fully remote arrangement. This full-time exempt role leads risk assessment and consultative services for commercial auto exposures across fleets, industries, and regulatory environments.

The role emphasizes driver management, fleet safety systems, crash reduction, maintenance, and telematics usage. Travel for high-risk fleet surveys and customer consultations may be required.

Qualifications

• At least 10 years in risk solutions, loss control, fleet safety or related commercial insurance.
• Experience with field-based risk assessment and consultative service for national or regional carriers.
• Knowledge of telematics, camera systems, and vehicle technologies for driver coaching.
• Bachelor’s degree or equivalent in a related field; professional credentials preferred (CSP, CPCU, etc.).
• Strong written, verbal, and facilitation skills; ability to influence stakeholders.

Responsibilities

• Provide technical leadership for commercial auto risk assessment and consultative services.
• Lead field training and development for Risk Solutions consultants.
• Collaborate with underwriting, claims, and field operations to improve risk selection and service strategy.
• Advise on fleet safety management systems and regulatory compliance.
• Develop and maintain technical resources, guidelines, and training materials.
• Travel as needed to conduct complex fleet surveys and customer consultations.

Skills

Fleet safety

Driver qualification

MVR standards

Data interpretation

Communication

Project management

Leadership

Risk assessment

Consultative skills

Education

Bachelor’s degree or equivalent

Job description

Hanover Insurance Group, Inc. is seeking a Commercial Auto Technical Manager in Worcester, MA with a fully remote arrangement. This full-time exempt role leads risk assessment and consultative services for commercial auto exposures across fleets, industries, and regulatory environments.

The role emphasizes driver management, fleet safety systems, crash reduction, maintenance, and telematics usage. Travel for high-risk fleet surveys and customer consultations may be required.