Remote Commercial Auto Claims Adjuster - Bilingual

CSAA Insurance Services; United States; Remote; USD 52,000 - 76,000; Full time

Job summary

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Auto Claims Adjuster - Remote in the United States. You will handle routine non-complex to moderately sophisticated non-injury commercial and specialty auto claims, opening, investigating, evaluating, and settling with regulatory compliance.

Responsibilities include contacting insureds, investigating coverage, negotiating settlements, coordinating towing or rental vehicles, and ensuring SLA adherence.

Qualifications

• High School Diploma/GED or 1 year customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skills.

Responsibilities

• Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
• Investigates, evaluates, negotiates, and settles first- and third-party auto/property damage claims from start to finish.
• Takes inbound calls from customers and maintains an inventory of pending claims.
• Conducts coverage and liability investigations.
• Advises customers of available benefits, coverages, and liability outcomes.
• Coordinates and leads all aspects of the claims process; keeping customers informed.
• Negotiates estimating damages and supplements.
• Validates reparability and monitors repairs.
• Arranges towing, storage, and rental vehicles as needed.
• Addresses subrogation and total loss responsibilities.

Skills

Customer service

Adjuster license

Basic math

Computer skills

Education

High School Diploma/GED

Job description

Mobilitas, created by CSAA Insurance Group, is hiring a Commercial Auto Claims Adjuster - Remote in the United States. You will handle routine non-complex to moderately sophisticated non-injury commercial and specialty auto claims, opening, investigating, evaluating, and settling with regulatory compliance.

Responsibilities include contacting insureds, investigating coverage, negotiating settlements, coordinating towing or rental vehicles, and ensuring SLA adherence.