Remote Collector: Earn Bonuses While Helping Borrowers Rebuild

Goal Solutions; Sioux Falls (SD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay plus bonus up $

401(k) with company match

Medical, dental, vision coverage

Annual HSA contribution

Life insurance, disability

Job summary

Goal Solutions in Sioux Falls, SD is hiring a Collector to work with borrowers to resolve delinquent accounts, offer repayment options, and deliver strong customer service in a compliant manner. This role emphasizes building relationships, documenting interactions, and meeting performance goals while staying aligned with client requirements.

Starting pay is $16-$18 per hour with a 15% shift differential and up to $400/month in performance bonuses; hours are Monday-Thursday 12:30 PM - 9:00 PM and

Qualifications

• 1+ years of customer service, collections, or call center experience.
• Strong verbal communication and active listening skills.
• Ability to work in a fast-paced, metrics-driven environment.
• Proficient with Microsoft Outlook, Word, and Excel.
• Experience in collections or debt recovery is a plus.

Responsibilities

• Place outbound calls to past-due accounts and negotiate repayment solutions.
• Receive inbound borrower calls and provide account assistance.
• Document interactions accurately in servicing systems.
• Maintain compliance with policies and regulations.
• Meet quality and productivity goals.

Skills

Customer service

Collections

Negotiation

Active listening

Regulatory compliance

Tools

Outlook

Word

Excel

Job description

Goal Solutions in Sioux Falls, SD is hiring a Collector to work with borrowers to resolve delinquent accounts, offer repayment options, and deliver strong customer service in a compliant manner. This role emphasizes building relationships, documenting interactions, and meeting performance goals while staying aligned with client requirements.

Starting pay is $16-$18 per hour with a 15% shift differential and up to $400/month in performance bonuses; hours are Monday-Thursday 12:30 PM - 9:00 PM and