Customer Service Rep: Impactful Support + $450 Bonus

Stand Together Ventures Lab; Sioux Falls (SD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Bonus eligibility

401(k) match

Medical coverage

HSA contribution

Life insurance

Paid time off

Tuition reimbursement

Vacation incentive

Wellness funds

Job summary

Goal Solutions in Sioux Falls, SD is seeking a Customer Service Representative to support borrowers through inbound and outbound calls, emails, and written correspondence while ensuring accurate documentation and strict compliance. You will navigate multiple servicing platforms, record interactions in the system of record, and work to meet service-level goals in a fast-paced, team-oriented environment.

On-site role with weekday hours.

Qualifications

• 1+ years of customer service experience in a call center, retail, or customer-facing role.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Experience managing workflows and multiple tasks simultaneously.
• Ability to follow documented Best Practices and Standard Operating Procedures.
• Clear, concise, and professional communication skills.

Responsibilities

• Answer inbound calls from borrowers regarding consumer loan servicing, payment history, account status, and repayment options.
• Make outbound calls to return voicemails, provide account updates, and support borrower follow-up needs.
• Respond to borrower emails and written correspondence in a timely and professional manner.
• Navigate multiple servicing platforms and internal systems to research accounts and resolve borrower inquiries.
• Record and track customer interactions and account activity in the system of record.
• Perform administrative servicing tasks including document tracking, payment recording, legal tracking, data entry, and ad-hoc projects.
• Follow standard operating procedures to meet or exceed documented service level goals.
• Maintain a high degree of awareness around information security and data privacy.
• Adhere to all compliance, regulatory, client-specific, and operational guidelines.

Skills

Customer service

Communication skills

Attention to detail

Multitasking

Tools

Outlook

Word

Excel

Job description

Goal Solutions in Sioux Falls, SD is seeking a Customer Service Representative to support borrowers through inbound and outbound calls, emails, and written correspondence while ensuring accurate documentation and strict compliance. You will navigate multiple servicing platforms, record interactions in the system of record, and work to meet service-level goals in a fast-paced, team-oriented environment.

On-site role with weekday hours.