Collector

Goal Solutions; Sioux Falls (SD); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive hourly pay plus bonus up $

401(k) with company match

Medical, dental, vision coverage

Annual HSA contribution

Life insurance, disability

Job summary

Goal Solutions in Sioux Falls, SD is hiring a Collector to work with borrowers to resolve delinquent accounts, offer repayment options, and deliver strong customer service in a compliant manner. This role emphasizes building relationships, documenting interactions, and meeting performance goals while staying aligned with client requirements.

Starting pay is $16-$18 per hour with a 15% shift differential and up to $400/month in performance bonuses; hours are Monday-Thursday 12:30 PM - 9:00 PM and

Qualifications

• 1+ years of customer service, collections, or call center experience.
• Strong verbal communication and active listening skills.
• Ability to work in a fast-paced, metrics-driven environment.
• Proficient with Microsoft Outlook, Word, and Excel.
• Experience in collections or debt recovery is a plus.

Responsibilities

• Place outbound calls to past-due accounts and negotiate repayment solutions.
• Receive inbound borrower calls and provide account assistance.
• Document interactions accurately in servicing systems.
• Maintain compliance with policies and regulations.
• Meet quality and productivity goals.

Skills

Customer service

Collections

Negotiation

Active listening

Regulatory compliance

Tools

Outlook

Word

Excel

Job description

Description

Build a Career. Earn Flexibility. Make an Impact.

Build a Career. Earn Flexibility. Make an Impact.

Starting Pay: Collector I: $16-$18/hour + 15% shift differential + up to $400/month in performance-based bonus incentives

Hours

• Monday-Thursday: 12:30 PM - 9:00 PM
• Friday: 10:30 AM - 7:00 PM

Who We Are Looking For

Adaptable, resilient, customer-focused professionals who thrive in performance-driven environments, communicate confidently, and are motivated by helping borrowers find solutions while maintaining compliance and professionalism.

About Goal Solutions

At Goal Solutions, we support borrowers and clients through technology, data, and financial services expertise. We are growing and looking for professionals who want to do meaningful work in a diverse, inclusive, and authentic team environment where people work hard, support one another, and celebrate wins together.

Recovery & Collections at Goal: How This Role Fits In

Our Recovery & Collections team plays a critical role in helping borrowers navigate repayment solutions while protecting client assets and maintaining strong compliance standards.

As a Collector, you will work directly with borrowers to resolve delinquent accounts, identify repayment options, provide outstanding customer service, and help borrowers successfully return accounts to good standing whenever possible.

What You’ll Do

You will communicate with borrowers through inbound and outbound calls, email, and other correspondence channels to resolve delinquent accounts, secure payments, and deliver solutions that support both borrower success and business objectives.

Impact You’ll Make in This Role

• Build positive relationships with borrowers through professional, solution-focused interactions.
• Help borrowers understand their options and develop repayment solutions that fit their circumstances.
• Improve account performance through effective follow-up and collection activities.
• Protect client and company interests through accurate documentation and regulatory compliance.
• Contribute to team performance goals while delivering high-quality borrower experience.

Key Role Responsibilities

• Place outbound calls to borrowers regarding past-due accounts and repayment solutions.
• Receive inbound borrower calls and provide account assistance.
• Negotiate payment arrangements and secure commitments to repay delinquent balances.
• Educate borrowers on repayment options, account status, and available programs.
• Encourage recurring payment enrollment and self-service account management tools when appropriate.
• Update and verify borrower account information.
• Document all borrower interactions and account activity accurately within servicing systems.
• Process account transactions, payment arrangements, postponements, and account status updates.
• Track and follow up on payment commitments to support successful account resolution.
• Resolve borrower concerns and complaints professionally and efficiently.
• Collaborate with servicing, operations, and recovery team members to resolve complex account issues.
• Maintain compliance with company policies, client requirements, and applicable consumer lending regulations.
• Meet established quality, productivity, and collection performance goals.
• Perform ad-hoc projects and additional duties as assigned.

Who Thrives In This Role

The most successful Collectors are confident communicators who remain professional under pressure and enjoy helping customers find solutions.

• Thrives in a fast-paced, high-volume, performance-driven environment.
• Demonstrates persistence, resilience, and professionalism during difficult conversations.
• Maintains composure while handling objections and challenging borrower situations.
• Communicates clearly and confidently while building trust and rapport.
• Balances empathy with accountability and business objectives.
• Adapts quickly to changing priorities, procedures, and borrower circumstances.
• Maintains strong attention to detail and accurate documentation.
• Takes ownership of results while contributing positively to team success.

What You Bring

• Experience in customer service, collections, financial services, sales, or call center environments.
• Strong verbal communication and active listening skills.
• Ability to navigate difficult conversations professionally and effectively.
• Strong problem-solving and negotiation abilities.
• High level of accountability and time management skills.
• Comfort working in a metrics-driven environment.
• Proficiency with Microsoft Outlook, Word, and Excel.

Minimum Qualifications

• 1+ years of customer service, collections, call center, sales, or customer-facing experience.
• Strong communication and relationship-building skills.
• Ability to work in a fast-paced environment and meet performance goals.
• Experience managing multiple priorities and tasks simultaneously.
• Proficiency with Microsoft Outlook, Word, and Excel.
• Ability to follow documented procedures, policies, and compliance requirements.

Preferred Experience

• Collections or debt recovery experience.
• Consumer finance, loan servicing, banking, or financial services experience.
• Experience working in compliance-driven or regulated environments.
• Experience meeting productivity, collection, quality, or performance goals.
• Experience with outbound call campaigns and payment negotiations.
• Experience navigating multiple software applications simultaneously.

Career Growth at Goal

Collections can be a strong entry point into long-term career growth at Goal Solutions. Team members gain experience in borrower communications, negotiations, consumer finance, loan servicing, compliance, and account management.

Career Paths May Include

• Collector II
• Senior Collector
• Collections Leadership
• Customer Service
• Operations Processing
• Quality Assurance
• Training & Development
• Compliance
• Business Operations or other specialized servicing and operational roles

Work From Home Opportunity

Goal Solutions offers eligible employees the opportunity to participate in our Work From Home (WFH) program. WFH is a performance-based benefit and is not guaranteed. Eligibility is based on business needs, role requirements, tenure, quality, productivity, policy compliance, good standing, and performance.

Top performers may earn additional workplace flexibility after meeting and maintaining established program requirements.

Why You\'ll Love Working Here

People stay at Goal Solutions because they can grow, contribute, and make a meaningful impact while being part of a team that supports one another. Our environment is fast-paced and performance-driven, but also collaborative, authentic, inclusive, and people-focused.

Benefits Include

• Competitive hourly pay plus performance-based bonus eligibility of up to $400/month.
• 401(k) with 4% company match.
• Medical, dental, and vision coverage.
• Annual HSA contribution.
• Life insurance, disability, and critical illness coverage.
• Birthday holiday and two Community Days.
• Free snacks and beverages in the office.
• Paid Parental Leave and generous PTO.
• Tuition reimbursement.
• $2,000 Vacation Incentive after 3 years plus Sabbatical.
• Wellness funds, community funds, and more.

Job Posting Disclaimer

This job posting is intended to be a general representation of the responsibilities and requirements of the role. It may not be all-inclusive, and responsibilities and requirements are subject to change based on business needs, client requirements, and operational priorities.