Collections Associate

Connexus Credit Union; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Volunteer Time Off

401K with employer match

Health, dental, vision insurance

Job summary

Connexus Credit Union seeks a Collections Associate to manage early stage delinquent loan accounts with empathetic member service. You will review loan data, contact members via phone and written channels, and negotiate payment arrangements to bring accounts current.

The role requires 1+ year of related experience, strong communication skills, and the ability to multitask in a fast-paced environment. This remote-first position offers comprehensive benefits and opportunities for professional

Qualifications

• At least 1 year of related collections or customer service experience.
• Excellent verbal and written communication, with a tactful approach.
• Ability to multi-task in a fast-paced, goal-oriented environment.
• Proficient with computers and multiple software applications.
• Strong organizational and analytical skills.

Responsibilities

• Review and collect on delinquent loan accounts per policy.
• Contact delinquent members by phone, mail, and electronic channels.
• Negotiate payment plans to bring accounts current.
• Maintain detailed written records of communications.
• Skip trace to update contact information.
• Assist members with processing payments over the phone.
• Support team goals for delinquency reduction.

Skills

Customer service

Communication skills

Multi-tasking

Analytical thinking

Resilience

Job description

Collections Associate# Careers at Connexus Credit Union## Collections AssociateApply: Remote: Full time: Posted 5 Days Ago: JR1699**Connexus Credit Union - Who We Are:**Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest. As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve. **Connexus offers an Amazing Benefits package:*** 20 days of paid time off and 10 paid holidays* 16 hours of paid Volunteer Time Off* 401K Retirement with up to 6% employer match* Excellent Health, Dental, Vision insurance, including multiple plan options* Health Savings Account with generous employer contributions* Employer paid Life insurance, Short-Term and Long-Term Disability* Tuition Reimbursement from $4,000 - $7,000 per calendar year* Robust Learning and Development program that includes an annual professional development stipend **About the Role:** Our Collections Associate is responsible for managing early stage delinquent loan accounts while providing professional, empathetic service to members throughout the process. This role evaluates member circumstances and payment history, communicates with members through phone and written channels, negotiates payment arrangements, and follows up on commitments to help bring accounts current. If you have a hunger to learn, a desire to help others, and thrive in change, join our team for the opportunity to be your personal and professional best. **Responsibilities:*** Review and collect on assigned delinquent accounts in accordance with applicable rules, regulations, policies and procedures.* Contact delinquent members by telephone, mail, and electronic communications.* Handle inbound calls from members, including returning voicemails, in a timely manner.* Analyze member needs by reviewing individual loan data to gather background information, determine potential reason for delinquency and collection ability. Negotiate payment plans as necessary to bring the account to current status.* Monitor and follow up on accounts with promises to pay and payment plan ensuring the arrangements have been kept and determine next steps for collection activity if broken.* Maintain an accurate and detailed written record of any and all communications made regarding member accounts, to include but not limited to; delinquency, repossession, bankruptcy, charge-off, etc.* Skip trace delinquent loan accounts for new phone number, addresses, etc.* Submit all required notices to members at appropriate times.* Assist members in processing payments over the phone, correcting and adjusting automatic payment. Review accounts to determine availability of deferment time and process deferment.* Adjust late fees and small balances in accordance with policy and procedure. Forward adjustments to Collections Manager for approval and completion.* Provide excellent service to members through verbal and written inquiries regarding general loan questions.* Research, analyze and respond to member payment history or FPI questions.* Work as a team to meet specific department goals for delinquency and abandonment rate.**Position Requirements:*** This position is Remote.* 1+ years of related experience is Required.* Experience in addressing difficult customer service situations and providing resolutions in a professional and tactful manner is Required.* Excellent verbal, written, listening, and interpersonal communication skills, along with the ability to remain assertive and confident when dealing with difficult situations.* Ability to multi-task and work in a fast-paced, goal-oriented environment.* Proficient computer skills with the ability to navigate among several system applications and software programs.* Evidence of ability to be organized, analytical, and resilient. **Connexus Credit Union's Employer Recognitions:*** 2026 Best Place to Work in IT, Computer World *Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35*