Remote Collections Specialist — Energy Financing

Palmetto Clean Technology; United States; Remote; USD 4,800 - 8,600; Full time

Job summary

Palmetto Clean Technology is seeking a Collections Specialist to manage past-due accounts, make outbound calls, and resolve balances with empathy and accuracy.

You will document outcomes in CRM, follow FDCPA guidelines, and strive to meet daily targets while delivering excellent customer service across a remote, international team.

This role requires strong English communication, negotiation skills, and the ability to work independently in a fast-paced, high-volume environment.

Qualifications

• Manage a portfolio of past-due accounts with clear documentation of status and actions.
• Strong negotiation and conflict-resolution skills to arrange payments.
• Ability to maintain compliance with FDCPA and company policy while delivering quality service.

Responsibilities

• Make outbound collection calls to customers regarding past-due accounts, with goal of timely resolution.
• Negotiate payment arrangements and document outcomes in the CRM.
• De-escalate difficult conversations while remaining professional and helpful.

Skills

Communication

Negotiation

English proficiency

Problem solving

Time management

Education

High school diploma

Tools

CRM software

Collections software

Outbound dialer systems

Job description

Palmetto Clean Technology is seeking a Collections Specialist to manage past-due accounts, make outbound calls, and resolve balances with empathy and accuracy.

You will document outcomes in CRM, follow FDCPA guidelines, and strive to meet daily targets while delivering excellent customer service across a remote, international team.

This role requires strong English communication, negotiation skills, and the ability to work independently in a fast-paced, high-volume environment.