Remote Collections Pro – Uncapped Bonuses & Growth

Kids for the Future; Buffalo (NY); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Monthly bonuses

Top Performer rewards

Job summary

F.H. Cann seeks a debt collection representative in Buffalo, NY. The role offers base pay of $16.00–$18.00 per hour with additional bonus opportunities and a focus on compliant customer interactions.

You will contact customers to recover delinquencies, perform skip tracing, document activities, and meet performance targets in a fast-paced environment. Strong negotiation and organization are essential. Ideal candidates have a high school diploma, bilingual in Spanish a plus, and the ability to

Qualifications

• Must possess excellent verbal negotiation, customer service and persuasion skills.
• Well organized, results driven, and able to work in a high volume and fast-paced office environment.
• Flexibility to adapt and resolve challenging situations calmly and professionally.
• Ability to prioritize and manage multiple tasks, exercising sound judgement.
• Ability to work a set, full-time schedule consisting of three shifts from 8:00 AM–4:30 PM EST and two shifts from 11:30 AM–8:00 PM EST, with occasional Saturday shifts (8:00 AM–12:00 PM EST) 2-3 per year
• Attendance and punctuality are a must.

Responsibilities

• Establish contact with customers to recover delinquencies and offer available solutions to repay their accounts placed with FHC.
• Locate/skip-trace customers using state of the art skip-tracing tools with internet access.
• Record accurate and detailed notes, maintaining log of communication and all collection activities for each file.
• Ensure all performance deadlines, objectives, and goals are met as set by department standards.
• Adhere to consumer protection laws and FHC's standard practices and policies.

Skills

Negotiation skills

Customer service

Persuasion

Organization

Adaptability

Multi-tasking

Attendance

Education

High school diploma or equivalent

Tools

Internet Explorer

Microsoft Excel

Word

Outlook

Adobe Acrobat

Job description

F.H. Cann seeks a debt collection representative in Buffalo, NY. The role offers base pay of $16.00–$18.00 per hour with additional bonus opportunities and a focus on compliant customer interactions.

You will contact customers to recover delinquencies, perform skip tracing, document activities, and meet performance targets in a fast-paced environment. Strong negotiation and organization are essential. Ideal candidates have a high school diploma, bilingual in Spanish a plus, and the ability to