Debt Collections Specialist - Unlimited Bonuses & Training

Capital Management Services; Buffalo (NY); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

PTO

Paid Training

Stable Career

Job summary

Capital Management Services in Buffalo, NY, is hiring Full-Time Debt Collections Representatives to join a third-party environment. You will handle inbound and outbound calls, work with customers to establish realistic payment plans, and ensure compliance with FDCPA while documenting activities. Training is provided and bonuses are uncapped.

The position offers an 18.00 USD per hour base pay, fully paid training, PTO, and a path to a long-term career in a supportive, team-oriented environment.

Qualifications

• Strong communication and negotiation skills.
• Professional and confident phone presence.
• Empathetic, respectful and compliant on every call.
• Collections or call center experience preferred, but not required.

Responsibilities

• Handle inbound and outbound calls for third-party client accounts.
• Create realistic and manageable payment solutions with customers.
• Maintain strict compliance with FDCPA and applicable regulations.
• Document account activity and payment arrangements accurately.
• Meet or exceed performance and quality goals.

Skills

Communication skills

Negotiation skills

Phone presence

Empathy and compliance

Job description

Capital Management Services in Buffalo, NY, is hiring Full-Time Debt Collections Representatives to join a third-party environment. You will handle inbound and outbound calls, work with customers to establish realistic payment plans, and ensure compliance with FDCPA while documenting activities. Training is provided and bonuses are uncapped.

The position offers an 18.00 USD per hour base pay, fully paid training, PTO, and a path to a long-term career in a supportive, team-oriented environment.