Collections Manager

United States Digital Space LLC; United States; Hybrid; USD 110,000 - 142,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

HSA/FSA

Paid holidays & PTO

Employee Stock Purchase Program

Wellness programs

Job summary

BILL in the United States is hiring a Collections Manager to lead a team of collections analysts, driving recovery and reducing exposure while coaching talent and implementing process improvements. You will oversee queue management, performance reviews, and cross-functional collaborations with Risk and Compliance.

The role demands 5+ years in collections with 2+ years in people management, plus experience with CRM systems and automation initiatives. Remote-eligible role with competitive benefits.

Qualifications

• 5+ years in collections, recovery, or credit risk operations, with 2+ years directly managing a team.
• Track record of leading a team to measurable targets (recovery rates, exposure reduction, etc).
• Experience hiring, onboarding, and developing junior and mid-level ICs.
• Comfort making decisions in ambiguous situations with objective-based direction.
• Working knowledge of collections compliance (FDCPA, UDAAP) and QA practices.
• Fluency with CRM/case management systems, spreadsheets, and reporting; comfortable adopting AI tooling.
• Experience leading teams through process change, automation rollouts, or reorganization.
• Fintech, B2B payments, or commercial credit experience (nice to have).
• Experience with Salesforce, Quickbase, or dialer platforms (nice to have).

Responsibilities

• Own daily performance of a team of collections analysts: recovery outcomes, exposure reduction, SLA adherence, and quality.
• Run the team operating rhythm: queue and case assignment, huddles, 1:1s, performance logs, and coaching documentation.
• Set clear expectations, hold the line on accountability, and manage performance issues directly and early.
• Hire junior and mid-level analysts for the team; drive selection methodology by assigning interview roles and expectations to panelists.
• Advise on Individual Development Plans and promote continuous learning across the team.
• Lead the team through change: new tooling, automation of manual workflows, and evolving processes, translating department strategy into team-level execution.
• Contribute to strategic initiatives and org design; formulate and oversee detailed project plans, balancing resources and timelines.
• Partner cross-functionally with Risk, Product, Compliance, and Customer Support to resolve escalations and improve upstream processes.
• Report on team performance to leadership with accurate, decision-ready data.

Skills

Collections leadership

Team management

Hiring & mentorship

Data-driven decisions

CRM reporting

AI tooling familiarity

Process change leadership

Fintech / B2B payments

Commercial credit experience

Tools

Salesforce

Quickbase

Dialer platforms

Job description

Innovate with purpose

At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.

Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or in a remote-eligible role, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.

BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.

Let’s give businesses more time for what matters.

Make your impact at a leading Fintech Company

BILL's Collections and Risk Operations team protects the financial engine that powers hundreds of thousands of small and midsize businesses. The department spans AP/AR Failed Funding, Invoice Financing, and Spend & Expense Credit Collections, and pairs frontline execution with an aggressive automation and AI adoption roadmap.

We are hiring a Collections Manager to lead a team of collections analysts. You will own the performance of your direct team: hitting recovery and exposure-reduction targets, coaching analysts to proficiency, and running the operating cadence (queue management, case prioritization, QA, and performance reviews) that keeps the portfolio healthy. You will receive objective-based assignments from department leadership and decide the best approach to deliver, guided by department policy and your own judgment. This is a role for a working leader. You will lead change initiatives as our tooling and automation footprint expands, keep your team aligned with department objectives through periods of ambiguity, and build a culture where high performance and accountability are the default.

Responsibilities:

• Own daily performance of a team of collections analysts: recovery outcomes, exposure reduction, SLA adherence, and quality

• Run the team operating rhythm: queue and case assignment, huddles, 1:1s, performance logs, and coaching documentation

• Set clear expectations, hold the line on accountability, and manage performance issues directly and early

• Hire junior and mid-level analysts for the team; drive selection methodology by assigning interview roles and expectations to panelists

• Advise on Individual Development Plans and promote continuous learning across the team

• Lead the team through change: new tooling, automation of manual workflows, and evolving processes, translating department strategy into team-level execution

• Contribute to strategic initiatives and org design; formulate and oversee detailed project plans, balancing resources and timelines

• Partner cross-functionally with Risk, Product, Compliance, and Customer Support to resolve escalations and improve upstream processes

• Report on team performance to leadership with accurate, decision-ready data

We’d love to chat if you have:

• 5+ years in collections, recovery, or credit risk operations, with 2+ years directly managing a team

• A track record of leading a team to measurable targets (recovery rates, roll rates, exposure reduction, or equivalent)

• Experience hiring, onboarding, and developing junior and mid-level ICs

• Comfort making decisions in ambiguous situations with objective-based (not task-based) direction

• Working knowledge of collections compliance requirements (e.g., FDCPA, UDAAP concepts) and QA practices

• Fluency with CRM/case management systems, spreadsheets, and reporting; comfort adopting AI tooling as a core part of the job

• Experience leading teams through process change, automation rollouts, or reorganization

• Fintech, B2B payments, or commercial credit experience (nice to have)

• Experience with Salesforce, Quickbase, or dialer platforms (nice to have)

Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits. The estimated salary ranges noted below roles in the specific geographic zones

Zone 1: San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County

$114,400—$142,500 USD

Zone 2: CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts

$103,000—$128,200 USD

Zone 3: Utah (includes Utah office), Dallas TX, Houston TX, Florida, North Carolina, Illinois, Colorado, Arizona, Georgia, Oregon, Pennsylvania

$97,200—$121,100 USD

What’s in it for you?

Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.

Here is a preview of some of the amazing benefits here at BILL:

• 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)

• HSA & FSA accounts

• Life Insurance, Long & Short-term disability coverage

• Employee Assistance Program (EAP)

• 11+ Observed holidays and wellness days and flexible time off

• Employee Stock Purchase Program with employee discounts

• Wellness & Fitness initiatives

• Employee recognition and referral programs

• And much more

Don’t believe us? Check out our culture, benefits, and teams on our career site, LinkedIn Life, or YouTube pages.

BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.

We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact [e-mail]. To ensure a fair evaluation, our