Remote Collections & Customer Service Associate

Crafted Staff; Harrisburg (Dauphin County); Remote; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

PTO

Job summary

Crafted Staff is hiring a Customer Service Collections Associate in Harrisburg, PA. The role starts in person with paid training, then offers a remote option after KPIs are met.

Expect a full-time schedule with steady hours, a structured process, and coaching to support success. You will handle past-due accounts through respectful conversations, document activity accurately, and aim for strong call quality and KPI performance.

Qualifications

• Strong communication and phone etiquette.
• Ability to navigate multiple screens/systems.
• Experience with collections or accounts receivable is a plus.

Responsibilities

• Handle inbound and outbound calls about balances and payment options.
• Set up payment arrangements within approved guidelines and document activity.
• Maintain accuracy in internal systems and meet call quality KPIs.

Skills

Customer service

Call center

Collections

Accounts receivable

Financial services

Bilingual

Job description

Crafted Staff is hiring a Customer Service Collections Associate in Harrisburg, PA. The role starts in person with paid training, then offers a remote option after KPIs are met.

Expect a full-time schedule with steady hours, a structured process, and coaching to support success. You will handle past-due accounts through respectful conversations, document activity accurately, and aim for strong call quality and KPI performance.