Remote Collections Account Specialist; Client Billing Pro

Pitney Bowes; United States; Remote; USD 20,000 - 29,000; Full time

Benefits offered by this job

PB Benefits and Wellbeing Programs

Inclusive environment

Job summary

Pitney Bowes is hiring a Collections Account Specialist for a remote-based role in the United States. The position focuses on supporting high-value SendTech Clients with accurate billing and collections while handling sensitive financial data as part of background screening.

The role requires collecting past-due accounts, correcting billing errors, and coordinating with invoicing, account maintenance, and sales support teams.

Qualifications

• 2+ years client service experience.
• Prior experience in collections, account management, and/or billing reconciliation (preferred).
• Strong time management practices.
• Excellent professional written and oral communication.
• Ability to work independently and prioritize daily activities in a team environment.
• Strong organizational skills.
• Advanced Microsoft Office Suite experience (preferred).
• Strong interpersonal skills and ability to work with others.
• Attention to detail; excellent problem-solving and analytical skills.

Responsibilities

• Work in a remote setting with the appropriate accommodation for being in a client-facing environment.
• Work a scheduled Monday-Friday day shift between 7:00am - 9:00pm CST (8.5-hour day, off-set starts within the team).
• Collect past-due accounts across multiple lines of business.
• Correct billing errors within multiple lines of business while maintaining client account integrity in all applicable systems.
• Handle account cleansing, including but not limited to payment application and reconciliation, purchase order and cost center updates, billing consolidations, invoice corrections, inventory updates, and price quote generation.
• Collaborate with agents responsible for invoicing, account maintenance, collections, sales support, and respond to any client inquiries or requests.
• Communicate with and maintain a good working relationship across business units at Pitney Bowes.
• Organize and maintain your day to ensure proper time parameters are met for all items and tasks.
• Complete other duties as assigned.

Skills

Client service

Time management

Communication

Organization

Attention to detail

Problem-solving

Team collaboration

Tools

Microsoft Office Suite

Job description

Pitney Bowes is hiring a Collections Account Specialist for a remote-based role in the United States. The position focuses on supporting high-value SendTech Clients with accurate billing and collections while handling sensitive financial data as part of background screening.

The role requires collecting past-due accounts, correcting billing errors, and coordinating with invoicing, account maintenance, and sales support teams.