Remote Cloud Support Specialist: Azure, SQL & Deployments

Aquila Software Group

Florida

Remote

USD 65,000 - 95,000

Full time

12 days ago

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Job summary

Emphasys Software, part of Aquila, seeks a Technical Support Specialist to deliver frontline tech support for Azure VDI, MSIX App Streaming, SQL performance, and deployment pipelines. You will collaborate with Infrastructure, Development, and Product teams to troubleshoot, document, and improve reliability, performance, and security in hosted environments.

This remote US position offers a chance to work on government-client systems, supporting critical housing-related software ecosystems and

Qualifications

Experience with Azure Virtual Desktop, SQL troubleshooting, and cloud deployments.
Familiarity with CI/CD pipelines and deployment tooling is required.
Strong communication and ability to document resolutions for non-technical stakeholders.

Responsibilities

Support Azure-hosted environments and related Microsoft services.
Respond to tickets such as password resets, environment access, and SQL errors.
Assist with CI/CD pipelines and automation of updates using Octopus Deploy.
Work with server technologies (IIS, Active Directory, File Servers, API servers) to ensure performance and access.
Document incidents and optimize internal tooling and knowledge sharing.