Remote Azure VDI & SQL Support Specialist

Emphasys Software Inc.

United States

Remote

USD 65,000 - 90,000

Full time

6 days ago

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Job summary

Emphasys Software Inc. in the Aquila division is seeking a Technical Support Specialist to deliver frontline technical expertise across Azure VDI, MSIX App Streaming, SQL performance, and deployment pipelines for US-based hosted environments.

You will collaborate with Infrastructure, Development, and Product teams to improve reliability, performance and security of our operations. This remote role emphasizes tier 1/2 support, CI/CD deployment automation with Octopus Deploy, and cross-server tech

Qualifications

Experience in technical support or systems administration with Azure VDI.
Familiarity with CI/CD and deployment pipelines.
Strong customer service and communication skills.

Responsibilities

Support Azure-hosted environments, providing tier 1 and 2 support across Azure Virtual Desktop, SQL databases, MSIX app streaming, and related services; assist with migrations, testing, documentation and troubleshooting.
Respond to tickets, including password resets, access issues, SQL errors and plugin failures; troubleshoot, resolve and escalate as needed.
Assist with managing CI/CD pipelines, primarily using Octopus Deploy, and help automate application updates and patches.
Work with server technologies (IIS, Active Directory, File Servers, Domain Controllers, API Servers); support backups, restores and disaster recovery.
Log incidents and resolutions in the ticketing system; identify opportunities to improve documentation and share knowledge with peers.